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- Tasks: Provide 1st and 2nd line IT support, troubleshoot issues, and configure systems.
- Company: Join a friendly client in Cardiff with a modern office environment.
- Benefits: Earn £12.60/hour plus holiday pay, with potential for permanent placement.
- Why this job: Gain hands-on experience in IT while working in a supportive team culture.
- Qualifications: Experience in IT support, hardware, software, and networking is essential.
- Other info: Immediate start available; apply quickly to secure your spot!
Our friendly client in Cardiff are looking for an immediate start IT Technician to join them initially for a period of 2/3 months, with the view for this to continue on a longer term basis following this.
If you are available immediately and have experience in IT support to ensure systems and applications are maintained, then this role is for you!
Hours are 9am - 5:30pm, Monday to Friday. You will ideally have access to your own transport due to location.
The Role:
- 1st and 2nd line desktop support to resolve systems issues raised by internal users.
- Manage incoming support requests via ticket portal, email and telephone.
- Install, assemble and configure computers, monitors, network infrastructure.
- Troubleshoot hardware, software, email, network problems.
- Instruct staff in the use of business and administrative software e.g. Microsoft Office.
The Person:
- Strong experience of managing internal IT issues and dealing with end users to find a solution.
- Patient, professional and calm under pressure.
- Experience in hardware, software, networking and security software.
Benefits:
- Hourly Rate £12.60 + holiday pay.
- Opportunity to go permanent very quickly.
- Working in bright, modern offices.
- 28 days holiday.
- Pension following qualifying period.
- Free on-site parking.
If you feel you have the experience and drive to succeed in this key role, apply today! We expect to fill this role quickly, so don't delay and apply today - we’d love to hear from you!
IT Technician employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Technician
✨Tip Number 1
Make sure to highlight your hands-on experience with 1st and 2nd line support during any conversations you have. Be ready to discuss specific examples of how you've resolved IT issues for end users, as this will demonstrate your problem-solving skills.
✨Tip Number 2
Familiarise yourself with the common software and hardware issues that businesses face, especially those related to Microsoft Office and network infrastructure. This knowledge will help you stand out in interviews and show that you're proactive about understanding the role.
✨Tip Number 3
Since the role requires managing support requests via various channels, practice your communication skills. Being able to explain technical issues in a clear and calm manner will be crucial, so consider role-playing scenarios with a friend or family member.
✨Tip Number 4
If you have access to your own transport, mention this during your discussions. It shows your commitment and readiness to meet the job's requirements, especially since the location may not be easily accessible by public transport.
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant IT support experience, particularly in 1st and 2nd line desktop support. Include specific examples of how you've resolved issues for end users.
Craft a Strong Cover Letter: Write a cover letter that showcases your problem-solving skills and ability to work under pressure. Mention your experience with hardware, software, and networking, and express your enthusiasm for the role.
Highlight Relevant Skills: In your application, emphasise your technical skills, such as troubleshooting hardware and software issues, and your familiarity with Microsoft Office. This will show that you are well-suited for the tasks outlined in the job description.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Focus Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your experience with 1st and 2nd line support. Highlight specific examples of how you've resolved issues in the past, particularly with hardware, software, and networking.
✨Demonstrate Your Problem-Solving Ability
Employ a calm and patient approach when discussing past challenges. Share instances where you successfully troubleshot complex problems, as this will show your ability to handle pressure.
✨Familiarise Yourself with Common Tools
Make sure you know the ins and outs of ticketing systems and common software like Microsoft Office. Being able to instruct others on these tools can set you apart from other candidates.
✨Ask Insightful Questions
Prepare questions about the company's IT infrastructure and support processes. This shows your genuine interest in the role and helps you understand how you can contribute effectively.
