At a Glance
- Tasks: Provide 1st/2nd line IT support and troubleshoot issues in a fast-paced environment.
- Company: Join a leading organisation with a dynamic IT team.
- Benefits: Immediate start, competitive pay, and hands-on experience in IT support.
- Other info: Great opportunity for career growth and skill development in a collaborative setting.
- Why this job: Make a real impact by enhancing user experiences and supporting innovative IT projects.
- Qualifications: Experience with Active Directory, Office 365, and Windows environments required.
The predicted salary is between 30000 - 40000 € per year.
A leading organisation is seeking an experienced IT Technician to join their Desktop Support team on a temporary basis. This is an urgent requirement, so candidates available for an immediate start are highly encouraged to apply. This role is ideal for an IT professional with strong 1st/2nd line support experience who enjoys troubleshooting, supporting users, and working in a fast-paced technical environment. You will need strong working knowledge of Microsoft and Mac operating systems for this role.
Your role:
- Take ownership of IT incidents and service requests, managing them through to resolution or escalation where required.
- Escalate complex issues to third-party providers or the Infrastructure Manager when necessary.
- Develop strong working relationships with remote sites and end users to improve overall IT support experience.
- Work closely with operational teams to ensure IT assets are used efficiently and effectively.
- Maintain and update the IT asset register in line with ISO 27001 compliance requirements.
- Perform routine support tasks including:
- Password resets
- File restoration
- New user account creation
- Managing security group access
- Assist with new starter laptop builds, onboarding, and IT induction training.
- Maintain and update onboarding documentation and build checklists.
- Ensure software installations and devices are patched regularly using standard tools.
- Support the local area network across sites, escalating network issues where required.
- Maintain knowledge base documentation and FAQs for IT support processes.
- Provide guidance and orientation to users on operating computer equipment and systems.
- Manage local IT hardware stock and peripherals.
- Support delivery of IT project work within agreed deadlines.
- Assist with maintenance, patching and proactive monitoring of IT services and infrastructure.
- Support the change management process, raising change requests where required.
- Assist with maintaining ISO 27001 and ISO 9001 compliance activities.
- Produce reports on:
- Service desk performance
- IT asset status
- Backup status and performance
Essential Experience:
- Working with Active Directory
- Supporting Office 365 environments
- Experience with Windows 10 and Windows 11
- Experience working within a Service Desk environment managing and escalating calls
- Creating and maintaining technical documentation
- Strong organisational skills and attention to detail
- Excellent written and verbal communication
- Ability to troubleshoot logically and methodically
- Ability to work effectively within a team environment
- Experience providing 1st / 2nd line support in Windows environments
Desirable Experience:
- MacOS support
- Windows Server 2016 / 2019 / 2022
- Microsoft Hyper-V
- Hybrid Azure AD / Entra ID environments
- Backup technologies
- PowerShell scripting
- Experience working in a regulated or ISO-compliant environment
If you are an IT Support Technician available immediately and looking for a temporary opportunity with a dynamic IT team, please apply now with your CV.
IT Technician employer: Focus Resourcing
Join a leading organisation that values its IT professionals and fosters a collaborative work culture. As an IT Technician, you will benefit from immediate engagement in a fast-paced environment, with opportunities for professional growth and development while working alongside a supportive team. The company prioritises employee well-being and offers a dynamic atmosphere where your contributions directly enhance the IT support experience across multiple sites.
StudySmarter Expert Advice🤫
We think this is how you could land IT Technician
✨Tip Number 1
Get your networking game on! Reach out to folks in the industry, attend meetups, or join online forums. You never know who might have a lead on that perfect IT Technician role.
✨Tip Number 2
Show off your skills! If you’ve got experience with Microsoft and Mac systems, make sure to highlight that in conversations. Be ready to troubleshoot on the spot; it’s a great way to impress potential employers.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We’re always on the lookout for talented IT Technicians like you, and applying directly can give you a better shot at landing that immediate start.
✨Tip Number 4
Prepare for those interviews! Brush up on your knowledge of Active Directory and Office 365, and be ready to discuss how you’ve handled IT incidents in the past. Confidence is key!
We think you need these skills to ace IT Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with 1st/2nd line support and any specific skills mentioned in the job description. We want to see how your background fits perfectly with what we're looking for!
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled IT incidents in the past. We love seeing candidates who can take ownership and resolve issues efficiently, so don’t hold back!
Keep It Clear and Concise:When writing your application, be straightforward and to the point. Use bullet points if necessary to make it easy for us to read through your qualifications and experiences.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the quickest way for us to get your application and start the process. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at Focus Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft and Mac operating systems, as well as Active Directory and Office 365. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past.
✨Showcase Your Communication Skills
Since this role involves supporting users and working with operational teams, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users to resolve their IT issues.
✨Demonstrate Your Organisational Skills
Be prepared to talk about how you manage multiple service requests and incidents. Share specific examples of how you've prioritised tasks and maintained documentation, especially in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that put you in real-life IT support scenarios. Think through how you would handle common issues like password resets or network problems, and be ready to explain your thought process step-by-step.
