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- Tasks: Provide technical support and troubleshoot IT issues for customers and field engineers.
- Company: Join a supportive tech company with a focus on growth and development.
- Benefits: Competitive salary, private medical insurance, pension scheme, and discounted gym membership.
- Why this job: Kickstart your IT career in a dynamic environment with flexible shifts and great rewards.
- Qualifications: Strong communication skills and experience with IT hardware and software.
- Other info: Work from home during evening and night shifts, with excellent career progression opportunities.
Our client in Cardiff are looking to recruit a Technical Helpdesk Advisor to join their growing technical support team.
The full job description covers all associated skills, previous experience, and any qualifications that applicants are expected to have.
This role would suit candidates with a strong technical experience of IT hardware and software, ideally from an IT repair or tech support background.
The company offer a superb culture of support and development, so this role is ideal for candidates with a technical customer background who want to develop a long-term career in IT.
Location: Due to location candidates will need to have access to own transport.
Hours: 37.5 per week
Shifts: The role will involve covering shifts on a 24/7 basis – so weekend, evening and night shifts will be included. Evening and night shifts are worked from home. Overtime is paid at x1.5 & x2 and a chance to earn salary uplift with overtime (26-28k take home).
What you\’ll be doing:
Taking calls from customers, carrying out remote technical vetting, fault rectification on IT equipment.
Where a remote fix is not possible, identify and order parts required by field service engineering team.
Provide technical support to field service engineers on a broad range of IT equipment.
Keeping customers informed at all times of progress of work.What we\’re looking for:
Good attitude and communication style when dealing with customers.
Strong verbal and written communication skills and in particular using the telephone.
Competent PC user including Microsoft package.
PC and peripheral equipment (hardware and software) experience.
Professional, logical, and methodical approach to work.
Flexible and willing to work outside of business hours.Salary & Benefits:
Base salary is £23,810 however overtime & standby takes this to circa 27500K
Private Medical Insurance.
Pension scheme.
23 days holiday plus bank.
Free on-site parking.
Life cover (4 x basic salary).
Group income protection.
Working in a bright, modern offices.
Friendly, outgoing, and supportive team.
Excellent reward & recognition scheme.
Discounted gym membership.This is an exciting opportunity to join a highly successful organisation in the next stage of their continued growth. If this role sounds like it could be you then we\’d love to hear from you
IT Helpdesk Advisor employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Helpdesk Advisor
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers, it's crucial to sound confident and clear. Try role-playing common scenarios with a friend or family member to get comfortable with the tech support lingo.
✨Tip Number 3
Be ready to showcase your technical skills during the interview. Brush up on your knowledge of IT hardware and software, and be prepared to discuss any relevant experience you have. We want to see how you can solve problems on the spot!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace IT Helpdesk Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your technical experience with IT hardware and software. We want to see how your background in tech support or IT repair makes you a perfect fit for the role!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're excited about joining our supportive team. Let us know how you can contribute to our culture of development.
Show Off Your Customer Service Skills: Since this role involves dealing with customers, make sure to mention any relevant experience you have in providing excellent customer service. We love candidates who can communicate effectively and keep customers informed!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Focus Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of IT hardware and software. Be prepared to discuss your previous experience in tech support or IT repair, as this will show that you have the practical skills needed for the role.
✨Show Off Your Communication Skills
Since you'll be dealing with customers over the phone, practice your verbal communication. Think about how you can explain technical issues in a way that's easy for non-techies to understand. A friendly and professional tone goes a long way!
✨Be Ready for Shift Work
Understand that this role involves covering shifts 24/7, including evenings and weekends. Be prepared to discuss your flexibility and willingness to work outside of standard hours, as this is crucial for the job.
✨Ask Questions About the Company Culture
This company prides itself on a supportive culture, so don’t hesitate to ask about team dynamics and development opportunities during your interview. It shows you're genuinely interested in being part of their team and growing your career in IT.
