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- Tasks: Provide on-site IT support and troubleshoot tech issues for clients across South Wales.
- Company: Join a growing IT Managed Services company with a friendly culture in Cardiff.
- Benefits: Enjoy a competitive salary, company car, 25 days holiday, and ongoing development opportunities.
- Why this job: Be part of a supportive team with plenty of social events and career growth potential.
- Qualifications: Experience in IT support roles and strong knowledge of hardware and networking required.
- Other info: Work 2-3 days on-site and the rest at the Head Office, fostering collaboration.
The predicted salary is between 22400 - 38400 £ per year.
Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.
You will be based in the Coventry area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site technology, including EPOS, business systems, and back office servers.
You\’ll be the bridge between tech issues and business success – making a tangible difference for customers!
Location: Coventry / West Mids region (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van provided
Hours: Monday to Friday (core hours will be 8am-5:30pm – with 1 in 8 weekends)
Salary & Benefits: Salary will be 24,200 plus 2,100 for standard weekend overtime, plus additional overtime which will take your salary higher. You will get excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.
What You\’ll Do:
- Visit customer sites to diagnose & resolve EPOS, network, and business system issues
- Capture photographic evidence and compile clear, actionable reports
- Coordinate fixes – liaise with management, IT providers & third parties
- Mediate IT solutions between franchisees, service desks, and IT contractors
- Ensure accurate stock tracking & report completion for smooth operations
- Keep stakeholders informed & updated at all times
What we\’re looking for:
- Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
- Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
- High degree of flexibility in terms of hours of work and location.
- High level of health, safety and environmental compliance
- Full clean driving license.
- Clean DBS required.
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IT Field Technician employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Technician
✨Tip Number 1
Familiarise yourself with the specific technologies and equipment mentioned in the job description. Make sure you can confidently discuss your experience with hardware, networking, and photocopying equipment during any conversations or interviews.
✨Tip Number 2
Network with professionals in the IT field, especially those who work in managed services. Attend local tech meetups or online forums to connect with others in the industry, as personal referrals can significantly boost your chances of landing the job.
✨Tip Number 3
Prepare for potential technical assessments by brushing up on troubleshooting techniques and common IT issues. Being able to demonstrate your problem-solving skills in real-time can set you apart from other candidates.
✨Tip Number 4
Showcase your soft skills, particularly communication and teamwork, during any interactions with the company. Since the role involves liaising with off-site teams and providing support at customer sites, emphasising your ability to collaborate effectively will be crucial.
We think you need these skills to ace IT Field Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT support, particularly in 1st and 2nd Line roles. Emphasise any hands-on technical skills and your ability to troubleshoot hardware and networking issues.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company culture. Mention specific experiences that demonstrate your problem-solving skills and ability to work independently under pressure.
Showcase Technical Skills: List specific technical skills related to the job description, such as knowledge of photocopying equipment, AV systems, and broadband installation. Use examples from previous roles to illustrate your expertise.
Prepare for Potential Questions: Think about common interview questions for IT Field Technicians, such as how you handle troubleshooting on-site or how you communicate with clients. Prepare concise and relevant answers to showcase your skills and experience.
How to prepare for a job interview at Focus Resourcing
✨Showcase Your Technical Skills
Be prepared to discuss your experience with hardware, networking, and troubleshooting. Bring examples of past issues you've resolved, especially those relevant to the role of an IT Field Technician.
✨Demonstrate Problem-Solving Abilities
During the interview, you may be presented with hypothetical scenarios or technical problems. Think aloud as you work through these challenges to showcase your analytical skills and approach to problem-solving.
✨Emphasise Communication Skills
Since you'll be working directly with clients, it's crucial to demonstrate your ability to communicate effectively. Share examples of how you've explained technical issues to non-technical users in a clear and friendly manner.
✨Research the Company Culture
Understand the company's open and friendly culture. Be ready to discuss how you can contribute to this environment and why you value collaboration and support in a team setting.
