Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join a friendly team to handle customer enquiries and manage hotel bookings.
- Company: A growing hotel in Cardiff, known for its welcoming atmosphere and excellent service.
- Benefits: Enjoy a competitive salary, company pension, and 28 days holiday per year.
- Why this job: Perfect for those passionate about hospitality and delivering exceptional customer experiences.
- Qualifications: Must have a clean driving licence and strong sales skills; hospitality experience is a plus.
- Other info: Work Monday to Friday with occasional Saturdays; use of company pool cars for off-site visits.
Our successful and growing hotel client in Cardiff are seeking an Hotel Reservations & Sales Executive to join them on a permanent basis.
Ensure all your application information is up to date and in order before applying for this opportunity.
This is an exciting opportunity to join a small, friendly and outgoing team.
The role would suit someone from a hotel background, or someone from events, customer service, or sales who loves delivering good customer service experience, and strong organisational skills.
Location: Based in Cardiff City Centre
You must be able to drive, but you will have use of the company pool cars if you are going off site to visits / events.
Hours / Shifts:
40 hours per week
Monday to Friday shifts worked on a rota: 8:00am – 4:30pm or 9:30am – 6:00pm.
You will also work 2 Saturdays in every 4, but you will get a day off in the following week.What you\’ll be doing:
Handle incoming enquiries from customers, offering them tailored accommodation solutions
Process day to day bookings and reservations whilst taking a proactive role in up-selling hotel offerings to customers
Support the Head of Sales in the planning and administration of sales activity
Effectively delivering fantastic customer service, converting business across the accommodation, meeting and hot desk spaces.
Always be able to offer great options to clients both new and existingSkills & Experience:
Clean driving licence (for company vehicle use) Essential
A great memory – to remember returning guests!
Identify new business, be aware of the local market and competition
Strong sales skills and confident in conducting telesales activity
Ability to understand client needs and promote the services
Ensure quotes and bookings are taken correctly
Great communication skills
A passion for hospitality and delivering great serviceSalary & Benefits:
Salary will be £28,000
Company Pension
28 days holiday per year including bank holidays
Hotel Reservations Executive employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hotel Reservations Executive
✨Tip Number 1
Familiarise yourself with the local hotel market in Cardiff. Knowing your competition and what they offer can help you stand out during interviews, as you'll be able to discuss how you can contribute to the hotel's success.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might encounter in a hotel setting. Being able to demonstrate your ability to handle various customer inquiries will show that you're ready for the role.
✨Tip Number 3
Prepare to discuss your sales experience in detail. Think of specific examples where you've successfully upsold products or services, as this will highlight your ability to drive revenue for the hotel.
✨Tip Number 4
Since the role involves working closely with a team, be ready to share examples of how you've collaborated effectively in previous jobs. This will demonstrate your ability to fit into their friendly and outgoing team culture.
We think you need these skills to ace Hotel Reservations Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hotel reservations, customer service, or sales. Emphasise any specific achievements that demonstrate your organisational skills and ability to deliver excellent customer service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your understanding of the role. Mention how your background aligns with the job requirements and express your enthusiasm for joining a friendly team.
Highlight Relevant Skills: In your application, clearly outline your strong sales skills, communication abilities, and any experience with telesales. Mention your clean driving licence and willingness to use company vehicles for off-site visits.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in the hospitality industry.
How to prepare for a job interview at Focus Resourcing
✨Showcase Your Customer Service Skills
As a Hotel Reservations Executive, your ability to deliver excellent customer service is crucial. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues, demonstrating your commitment to providing a great experience.
✨Know the Company and Local Market
Research the hotel and its offerings thoroughly before the interview. Understand their position in the local market and be ready to discuss how you can contribute to their success by identifying new business opportunities and understanding client needs.
✨Demonstrate Strong Organisational Skills
This role requires strong organisational abilities. Be prepared to discuss how you manage multiple tasks, such as handling bookings and up-selling services, while maintaining attention to detail. Share specific strategies or tools you use to stay organised.
✨Prepare for Telesales Scenarios
Since the role involves conducting telesales activities, practice your sales pitch. Be ready to role-play scenarios where you need to sell hotel offerings over the phone, showcasing your confidence and persuasive communication skills.
