Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide hands-on IT support and assist with exciting tech projects across multiple offices.
- Company: Join a growing organisation that values innovation and teamwork.
- Benefits: Enjoy 25 days annual leave, flexible working, and personal development opportunities.
- Why this job: Make a real impact by supporting over 130 users and enhancing their tech experience.
- Qualifications: Proficient in Windows and experienced in 1st and 2nd line IT support.
- Other info: Be part of a dynamic team with regular company events and wellbeing initiatives.
The predicted salary is between 36000 - 60000 £ per year.
A fantastic opportunity for an enthusiastic IT Assistant to join a growing organisation and provide IT support across multiple offices. This is a hands-on role supporting over 130 users, assisting with systems, troubleshooting, training, and IT projects. Primarily based at High Wycombe or Marlow, with regular travel to Amersham and London. Full driving licence and access to your own vehicle required.
As the IT Assistant you will be responsible for:
- Provide 1st and 2nd line IT support for staff, troubleshooting hardware, software, printers, scanners, mobile devices, and tablets
- Set up workstations and user accounts in a Windows environment with access to multiple sites and applications
- Train staff on systems, including Microsoft Office and firm-specific software
- Assist the IT team with projects, system implementations, and reporting, including Power BI and AI solutions
- Monitor and respond to support queries, ensuring high-quality service delivery
- Support induction and training for new employees
- Contribute to continuous technological improvement and maintain awareness of cyber essentials
The successful IT Assistant will have the following related skills / experience:
- Proficient in Windows 10/11, Microsoft Server, Hyper-V, MS Office, Active Directory, and networking
- Experience with ActionStep, NetDocuments, or advanced P4W/Tikit preferred
- Proven experience in 1st and 2nd line IT support, handling multiple enquiries efficiently
- Ability to troubleshoot hardware, software, and network issues
- Strong communication and interpersonal skills, able to liaise with technical and non-technical staff
- Collaborative team player with a proactive, self-motivated, 'can-do' attitude
- Committed to delivering excellent service and staying up to date with IT developments
Benefits:
- 25 days Annual Leave
- Employee reward programme
- Smart Health - 24/7 virtual GP, health check, mental health support, nutrition consultations, fitness programme
- Various wellbeing initiatives
- Personal development programmes
- Additional holiday for birthday celebrations
- Additional holiday for Christmas shutdown
- Life Assurance
- Flexible working
- Regular company events
IT Assistant in High Wycombe employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Assistant in High Wycombe
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and troubleshooting successes. This gives potential employers a taste of what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common IT support scenarios. Think about how you'd handle specific issues, like troubleshooting a printer or setting up a workstation. Confidence is key!
✨Tip Number 4
Don't forget to apply through our website! We love seeing enthusiastic candidates who are keen to join our team. Plus, it makes it easier for us to keep track of your application.
We think you need these skills to ace IT Assistant in High Wycombe
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the IT Assistant role. Highlight your experience with Windows environments, troubleshooting skills, and any relevant software knowledge. We want to see how your background fits perfectly with what we’re looking for!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. Mention specific projects or experiences that relate to the job description, and show us why you’re the perfect fit for our team.
Show Off Your Communication Skills: As an IT Assistant, you'll be liaising with both technical and non-technical staff. Make sure your application reflects your strong communication skills. Use clear language and avoid jargon unless necessary, so we can see how well you can connect with others.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our growing organisation!
How to prepare for a job interview at Focus Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10/11, Microsoft Server, and the other systems mentioned in the job description. Be ready to discuss your experience with troubleshooting hardware and software issues, as well as any specific tools like ActionStep or NetDocuments.
✨Show Off Your Communication Skills
As an IT Assistant, you'll be liaising with both technical and non-technical staff. Prepare examples of how you've effectively communicated complex tech concepts in the past. This will demonstrate your strong interpersonal skills and ability to train others.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life troubleshooting scenarios. Think about how you would handle common IT issues, such as a printer not working or a user struggling with Microsoft Office. Practising these scenarios can help you respond confidently during the interview.
✨Highlight Your Team Spirit
This role requires a collaborative approach, so be prepared to share examples of how you've worked successfully in a team. Discuss any projects where you contributed to continuous improvement or supported colleagues, showcasing your proactive attitude and commitment to excellent service.