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- Tasks: Lead a diverse team in managing the IT repair centre's daily operations.
- Company: Join a fantastic tech client based on the outskirts of Cardiff.
- Benefits: Enjoy a competitive salary, private healthcare, and discounted gym membership.
- Why this job: Be part of a supportive team that values your growth and offers a rewarding work culture.
- Qualifications: Proven managerial experience in a repair centre with strong leadership and customer service skills.
- Other info: Monday to Friday hours with opportunities for overtime and a great reward scheme.
The predicted salary is between 40000 - 46000 £ per year.
Our fantastic tech client on the outskirts of Cardiff are looking to recruit a Head of IT Repair Centre to join them on a permanent basis. We are seeking an experienced manager, ideally from a Technology Repair background, to lead a growing and diverse team and oversee the daily operations of the repair centre, ensuring efficient and effective service delivery to customers.
What you'll be doing:
- Team Management: Lead, motivate and manage a team of team leaders, technical repair engineers and technicians in the repair centre, providing training, support and development.
- Operations Management: Oversee the repair process from tech intake to completion and deployment; ensuring timely and accurate repairs, implementing and monitoring workflows to optimise efficiency.
- Customer Service: Ensure high levels of customer satisfaction by addressing enquiries, resolving complaints and maintaining strong internal and external relationships.
- Inventory Management: Monitor and manage inventory levels, including ordering parts, and supplies, and ensuring accurate record keeping and inventory control.
- Quality Control: Implement and maintain quality control procedures to ensure repairs meet all standards, conducting regular quality audits and inspections.
- Safety Compliance: Ensure the repair centre complies with all safety regulations and standards; conducting regular safety training with the team.
- Reporting: Prepare and present regular reports on repair centre performance to highlight key metrics for the SLT.
What we're looking for:
- Proven managerial experience within a repair centre, workshop or IT engineering setting.
- Strong leadership and team development skills.
- Excellent organisational skills with the ability to problem solve.
- Strong customer service and communication skills.
- Knowledge and understanding of repair centre processes and inventory management.
- Strong familiarity of H&S principles and standards.
- Experience with inventory management software.
Salary & Benefits:
- Salary will be 50-55k depending on experience, plus excellent benefits.
- Hours: Monday to Friday; 9am-5:30pm (37.5 hours) - some overtime will be required.
- Company Pension scheme.
- Private Healthcare delivered through BUPA.
- 23 days holiday plus bank.
- Free on-site parking.
- Life cover (4 x basic salary).
- Group income protection.
- Friendly, outgoing, and supportive team.
- Excellent reward & recognition scheme.
- Discounted gym membership.
Head Of IT Repair employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head Of IT Repair
✨Tip Number 1
Familiarise yourself with the latest trends and technologies in IT repair. This will not only help you understand the industry better but also allow you to speak confidently about how you can lead a team effectively in this fast-paced environment.
✨Tip Number 2
Network with professionals in the IT repair sector. Attend industry events or join relevant online forums to connect with others who can provide insights or even refer you to opportunities within their organisations.
✨Tip Number 3
Prepare to discuss your leadership style and how you've successfully managed teams in the past. Be ready to share specific examples of how you've motivated staff and improved operational efficiency in previous roles.
✨Tip Number 4
Research our company culture at StudySmarter and think about how your values align with ours. Being able to articulate this during discussions can set you apart as a candidate who is not only qualified but also a great fit for our team.
We think you need these skills to ace Head Of IT Repair
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your managerial experience in a repair centre or IT engineering setting. Emphasise your leadership skills and any relevant achievements that demonstrate your ability to lead a diverse team.
Craft a Compelling Cover Letter: Write a cover letter that specifically addresses the key responsibilities mentioned in the job description. Discuss your experience with operations management, customer service, and quality control, and how these align with the company's needs.
Showcase Relevant Skills: In your application, clearly outline your organisational skills, problem-solving abilities, and familiarity with inventory management software. Provide examples of how you've successfully implemented processes in previous roles.
Highlight Safety Compliance Experience: Since safety compliance is crucial for this role, mention any experience you have with health and safety principles. Discuss how you've conducted training or audits in past positions to ensure compliance within your team.
How to prepare for a job interview at Focus Resourcing
✨Showcase Your Leadership Skills
As a Head of IT Repair, you'll be leading a diverse team. Be prepared to discuss your previous management experiences, focusing on how you've motivated and developed your team members in the past.
✨Demonstrate Operational Knowledge
Familiarise yourself with the repair processes and workflows. Be ready to explain how you would optimise efficiency in the repair centre and ensure timely service delivery.
✨Highlight Customer Service Experience
Customer satisfaction is key in this role. Prepare examples of how you've successfully resolved customer complaints and maintained strong relationships, showcasing your communication skills.
✨Discuss Quality Control Practices
Quality control is crucial in a repair centre. Be ready to talk about your experience with implementing quality procedures and conducting audits to ensure standards are met.
