Our client is seeking a GRADUATE Electrical Engineer for an office based Technical Support position. Very occasional on-site visits. Salary will be between 30,000 - 35,000 DOE. Monday to Friday 9:00am - 5:30pm. Duties: Supporting both business clients, electricians, installers as well as the general public Working with a ticketing system, handling both inbound and outbound support calls and emails Troubleshoot end user technical product issues Remote monitoring to try to find a solution over the telephone Remotely diagnose product issues Provide external and internal technical product training Assisting the Head of Technical with development, writing up and implementing of ISO procedures for the department Assisting with technical documentation - development, classification, vetting, version management, etc. Benefits: 30,000 - 35,000 20 days holiday plus bank holidays Pension Private healthcare Experience: Degree or qualifications in either Electrical, Engineering, Technical An electrical background is ideal and any metering experience that would be a benefit Strong technical background and can learn products quickly Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable Confident customer service skills are essential, as customer liaison will be an essential part of the role ...
Graduate Electrical Engineer in Essex employer: Focus Resourcing
Focus Resourcing is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee well-being and professional growth. With the flexibility of hybrid working arrangements, you can enjoy a balanced lifestyle while making a meaningful impact in the healthcare sector within a charitable framework. Join us to be part of a team that values your expertise and fosters continuous development in governance and compliance.
