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For Companies At a Glance
- Tasks: Support client expectations and ensure smooth service delivery.
- Company: Join a dynamic team focused on customer satisfaction.
- Benefits: 28 days holiday, pension scheme, and extensive training.
- Why this job: Gain valuable experience in a fast-paced environment while building relationships.
- Qualifications: Organisational skills and proficiency in Microsoft Office required.
- Other info: Opportunity for career growth and development in a supportive workplace.
The predicted salary is between 23000 - 30000 £ per year.
Service Delivery Accounts Assistant needed to cover a year's FTC starting in April, this position is paying an annual salary of 27,000. Working hours are Monday to Friday 9am - 5:30pm.
Duties
- Ensuring all contracted work is being delivered to client expectations and within agreed
- Supporting the planning team to ensure all work is scheduled in line with KPIs
- Problem solving - to include customer complaints & delivery issues.
- Ensuring records are kept up to date with progress
- Liaising with Sales Account Manager on any upselling/cross selling opportunities and remedial works
- Ensure line manager is up to date with any issues which may affect customer relationships
- Nurture good relationships with customers and colleagues
Benefits
- 28 Days Holiday inc Bank Holidays
- Pension Scheme
- Extensive Training
- Referral Scheme
Experience required
- Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
- PC literate with Microsoft Excel, Word and Outlook skills
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
FTC - Service Delivery Accounts Assistant in Essex employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FTC - Service Delivery Accounts Assistant in Essex
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your problem-solving skills and ability to handle customer complaints.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can set you apart from other candidates. It shows your enthusiasm for the role and keeps you fresh in their minds.
✨Tip Number 4
Don’t forget to check our website regularly for new opportunities! We’re always updating our listings, and applying directly through us can give you a better chance at landing that Service Delivery Accounts Assistant role.
We think you need these skills to ace FTC - Service Delivery Accounts Assistant in Essex
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Service Delivery Accounts Assistant role. We want to see how you can organise a busy workload and handle customer complaints, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this position. We love seeing enthusiasm, so let us know why you’re excited about working with us at StudySmarter.
Showcase Your Problem-Solving Skills: Since the role involves problem-solving, include specific instances where you've successfully tackled challenges in previous jobs. We want to know how you keep calm under pressure and resolve issues effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and consider you for this and future roles. Plus, you’ll find all our current vacancies there!
How to prepare for a job interview at Focus Resourcing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Service Delivery Accounts Assistant. Familiarise yourself with the key duties mentioned in the job description, such as problem-solving and liaising with the Sales Account Manager. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since the role requires managing a busy workload, be prepared to discuss how you stay organised and prioritise tasks. Think of specific examples from your past experiences where you successfully juggled multiple responsibilities while remaining calm under pressure. This will highlight your proactive approach and ability to meet KPIs.
✨Prepare for Customer Interaction Scenarios
Given that nurturing good relationships with customers is crucial, think about times when you've dealt with customer complaints or delivery issues. Prepare to share these experiences during the interview, focusing on how you resolved problems and maintained positive relationships. This will showcase your interpersonal skills and problem-solving abilities.
✨Brush Up on Your Tech Skills
As the position requires proficiency in Microsoft Excel, Word, and Outlook, make sure you're comfortable using these tools. Consider preparing a few examples of how you've used them in previous roles, especially in relation to keeping records up to date or supporting planning teams. This will demonstrate your technical competence and readiness for the job.
