At a Glance
- Tasks: Troubleshoot technical issues and provide support to clients and electricians.
- Company: Join a well-established company with a supportive team environment.
- Benefits: Competitive salary, 20 days holiday, pension, and private healthcare.
- Other info: Opportunity for career growth and development in a dynamic setting.
- Why this job: Make a difference by solving real-world technical problems for diverse clients.
- Qualifications: Experience in technical support and a background in electrical systems preferred.
Technical Support Engineer required to join our established team in what will be an office-based role, with potential, very occasional on-site visits. Salary will be between 35,000 - 40,000 depending on experience.
Duties:
- Troubleshoot end user technical product issues
- Support both business clients, electricians, installers as well as the general public
- Work with a ticketing system, handling both inbound and outbound support calls and emails
- Remote monitoring to try to find a solution over the telephone
- Diary management organising weekly site visits to customers' homes and commercial sites
- Route planning
- Remotely diagnose product issues
- Provide external and internal technical product training
- Assist the Head of Technical with development, writing up and implementing of ISO procedures for the department
- Assist with technical documentation - development, classification, vetting, version management, etc.
Benefits:
- 35,000 - 40,000
- 20 days holiday plus bank holidays
- Pension
- Private healthcare
Experience:
- Previous experience in a technical support role
- An electrical background is ideal and having any metering experience would be a huge plus
- Strong technical background and can learn products quickly
- Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
- Confident customer service skills
Electrical Helpdesk Engineer in Essex employer: Focus Resourcing
Focus Resourcing is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee well-being and professional growth. With the flexibility of hybrid working arrangements, you can enjoy a balanced lifestyle while making a meaningful impact in the healthcare sector within a charitable framework. Join us to be part of a team that values your expertise and fosters continuous development in governance and compliance.
We think you need these skills to ace Electrical Helpdesk Engineer in Essex
Technical Support
Troubleshooting
Customer Service
Ticketing System Management
Remote Monitoring
Diary Management
Route Planning
