At a Glance
- Tasks: Contact customers to arrange appointments and manage calls with a friendly service.
- Company: Join a well-established client in a supportive environment.
- Benefits: Competitive salary, pension, and parking included.
- Other info: Monday to Friday hours with opportunities for growth.
- Why this job: Perfect for those who thrive on initiative and enjoy helping customers.
- Qualifications: Must be a car driver with customer service experience.
The predicted salary is between 26436 - 26436 £ per year.
Customer Appointment Agent required to join our established client on a temp to perm basis asap.
Hourly rate is 12.71, yearly salary of 26,436.
Candidates who prefer a micro-managed environment will not be right for this role.
The position is ideal for an individual who is not afraid to ask questions, works to their own initiative, and is confident to get stuck in.
Hours of work will be Monday - Friday, 8.00am - 5.00pm.
Duties: Contact customers to arrange appointments across Essex and Suffolk Manage inbound and outbound customer calls, providing a professional and friendly service Operate and manage our customer appointment booking system Provide customers with clear information before and after their appointments Coordinate appointments and access visits with planning and operational team Resolve customer queries, access issues and appointment changes efficiently Handle customer concerns and escalations with empathy and professionalism Maintain accurate customer records using CRM and operational systems Support customer engagement campaigns and communication initiatives Contribute to achieving customer service and performance targets
Benefits: 26,436 per annum Pension Parking Experience required: A car driver is essential due to the office location Previous experience in a customer-facing or customer service role Experience in utilities, housing or metering experience is advantageous Excellent telephone...
