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- Tasks: Support service delivery and ensure client satisfaction while managing a varied workload.
- Company: Join a dynamic team focused on delivering exceptional service to clients.
- Benefits: Enjoy 28 days holiday, pension scheme, and extensive training opportunities.
- Why this job: Make a real difference in customer relationships and develop your problem-solving skills.
- Qualifications: Organisational skills, calm under pressure, and proficiency in Microsoft Office.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 27000 - 37800 £ per year.
Service Delivery Accounts Assistant needed to cover a year's FTC starting in April, this position is paying an annual salary of £27,000. Working hours are Monday to Friday 9am - 5:30pm.
Duties:
- Ensuring all contracted work is being delivered to client expectations and within agreed
- Supporting the planning team to ensure all work is scheduled in line with KPIs
- Problem solving - to include customer complaints & delivery issues
- Ensuring records are kept up to date with progress
- Liaising with Sales Account Manager on any upselling/cross selling opportunities and remedial works
- Ensure line manager is up to date with any issues which may affect customer relationships
- Nurture good relationships with customers and colleagues
Benefits:
- 28 Days Holiday inc Bank Holidays
- Pension Scheme
- Extensive Training
- Referral Scheme
Experience required:
- Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
- PC literate with Microsoft Excel, Word and Outlook skills
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Locations
FTC - Service Delivery Accounts Assistant in Essex, Southend-on-Sea employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FTC - Service Delivery Accounts Assistant in Essex, Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills, especially around problem-solving and customer relations.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer's mind as they make their decision.
✨Tip Number 4
Don’t forget to apply through our website! We regularly update our listings, and applying directly can sometimes give you an edge. Plus, it shows you're genuinely interested in joining our team.
We think you need these skills to ace FTC - Service Delivery Accounts Assistant in Essex, Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Service Delivery Accounts Assistant role. We want to see how your background aligns with the duties mentioned in the job description, so don’t hold back!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this position. We love seeing enthusiasm and a clear understanding of what we do at StudySmarter, so let your personality come through.
Showcase Problem-Solving Skills: Since the role involves handling customer complaints and delivery issues, make sure to include examples of how you've successfully resolved similar challenges in the past. We appreciate proactive problem solvers!
Apply Through Our Website: To ensure your application gets the attention it deserves, please apply directly through our website. It’s the best way for us to keep track of your application and get back to you as soon as possible!
How to prepare for a job interview at Focus Resourcing
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Delivery Accounts Assistant. Familiarise yourself with the key duties mentioned in the job description, like problem-solving and liaising with the Sales Account Manager. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Organisational Skills
Since the role requires managing a busy workload, be prepared to discuss how you prioritise tasks and stay organised. Think of specific examples from your past experiences where you successfully juggled multiple responsibilities while maintaining high standards. This will highlight your ability to remain calm under pressure.
✨Prepare for Customer Interaction Scenarios
Given the importance of nurturing relationships with customers, think about times when you've dealt with customer complaints or delivery issues. Be ready to share these experiences during the interview, focusing on how you resolved problems and maintained positive relationships. This will showcase your proactive approach and problem-solving skills.
✨Brush Up on Your Tech Skills
As the role requires proficiency in Microsoft Excel, Word, and Outlook, make sure you're comfortable using these tools. You might be asked about your experience with them, so consider preparing a few examples of how you've used these applications effectively in previous roles. This will demonstrate your readiness to hit the ground running.
