At a Glance
- Tasks: Provide top-notch support to customers and manage enquiries with a friendly approach.
- Company: Join a prestigious client known for their supportive team culture.
- Benefits: Receive full training, competitive salary, and develop valuable skills.
- Other info: Office-based role in Reading with excellent career development opportunities.
- Why this job: Kickstart your career in customer service with a positive and proactive team.
- Qualifications: A willingness to learn, good communication skills, and a customer-focused attitude.
The predicted salary is between 25000 - 25000 £ per year.
Our prestigious client is looking for a Customer Support Administrator to join their friendly and supportive team. This is an excellent opportunity for someone looking to start or develop their career in customer service and administration. Full training will be provided, so if you're organised, enjoy helping people, and have a positive attitude, we'd love to hear from you.
The main purpose of this role is to provide excellent support to both existing and prospective customers, ensuring enquiries, requests, and issues are handled professionally and efficiently from start to finish.
Job Type: Permanent
Working Hours: Monday - Friday, 8:30am - 5:00pm
Location: Reading (Office Based)
Salary: £25,000
Key Responsibilities:
- Be the first point of contact for customer enquiries via phone and email.
- Log customer requests and update records using internal systems (full training provided).
- Schedule engineer visits and coordinate diaries.
- Arrange appointments for breakdowns, maintenance visits, installations, and collections.
- Process customer orders for parts and supplies.
- Prepare customer quotes and general correspondence.
- Keep customer information accurate and up to date.
- Help resolve customer queries in a friendly, professional, and timely manner.
- Support with general administration, including maintaining customer records.
- Assist with stock ordering and organising deliveries.
- Log incoming sales enquiries and pass them to the relevant team.
- Support colleagues with a variety of administrative tasks and projects as needed.
What We're Looking For:
We're looking for someone with the right attitude and willingness to learn. You don't need experience with every aspect of the role, as full training will be provided.
You’ll ideally have:
- A positive, proactive attitude and a willingness to learn.
- Good organisational skills and strong attention to detail.
- Excellent communication skills, both written and verbal.
- Confidence using Microsoft Office and general computer systems.
- Good numeracy and literacy skills.
- The ability to manage your workload and follow processes.
- A friendly, customer-focused approach and enjoy working as part of a team.
- Previous customer service, retail, office, or administration experience.
If you're looking for an opportunity to build your career in a supportive environment where you'll receive full training and develop valuable skills, we'd love to hear from you.
