At a Glance
- Tasks: Troubleshoot technical issues and provide support to clients and electricians.
- Company: Established company with a focus on innovation and customer service.
- Benefits: Salary of £35,000 - £40,000, 20 days holiday, pension, and private healthcare.
- Other info: Opportunity for career growth and development in a supportive environment.
- Why this job: Join a dynamic team and make a difference in the electrical industry.
- Qualifications: Experience in technical support and a background in electrical systems preferred.
The predicted salary is between 35000 - 40000 £ per year.
Technical Support Engineer required to join our established team in what will be an office-based role, with potential, very occasional on-site visits. Salary will be between 35,000 - 40,000 depending on experience.
Duties:
- Troubleshoot end user technical product issues
- Support both business clients, electricians, installers as well as the general public
- Work with a ticketing system, handling both inbound and outbound support calls and emails
- Remote monitoring to try to find a solution over the telephone
- Diary management organising weekly site visits to customers' homes and commercial sites
- Route planning
- Remotely diagnose product issues
- Provide external and internal technical product training
- Assist the Head of Technical with development, writing up and implementing of ISO procedures for the department
- Assist with technical documentation - development, classification, vetting, version management, etc.
Benefits:
- 35,000 - 40,000
- 20 days holiday plus bank holidays
- Pension
- Private healthcare
Experience:
- Previous experience in a technical support role
- An electrical background is ideal and having any metering experience would be a huge plus
- Strong technical background and ability to learn products quickly
- Experience or knowledge with electrical circuits, control panels, batteries; DC or AC coupled, inverters, metering, renewables electrical products is highly desirable
- Confident customer service skills
Electrical Engineer employer: Focus Resourcing
Focus Resourcing is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee well-being and professional growth. With the flexibility of hybrid working arrangements, you can enjoy a balanced lifestyle while making a meaningful impact in the healthcare sector within a charitable framework. Join us to be part of a team that values your expertise and fosters continuous development in governance and compliance.
