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- Tasks: Be the go-to person for customers, handling orders and queries with ease.
- Company: Join a dynamic team in Gloucester focused on delivering top-notch customer service.
- Benefits: Enjoy 23 days holiday, matched pension contributions, and private health schemes.
- Why this job: This role offers a chance to enhance your communication skills while driving sales and making an impact.
- Qualifications: Previous customer service experience and French speaking skills are a plus; must be proficient in Microsoft Office.
- Other info: Hybrid working available after initial training; work hours are Monday to Friday, 8:30am-5pm.
The predicted salary is between 28800 - 42000 £ per year.
We are looking to recruit for an experienced customer service executive to work within our busy established offices based in Gloucester. You will be the key contact between the company and their customers. This is a client-driven role and will be responsible for partnering with our customers to understand their needs, drive sales to achieve financial targets and ensure they experience excellent service. Responsibilities Act as a key contact for the customer into the business. Process incoming orders and queries from department mailboxes. Distribute order acknowledgements and product availability updates directly to customers. Produce and communicate Invoices to customer contacts. Proactively drive sales through specified accounts to achieve financial targets Participation in outgoing call campaigns to specified customers. Updating/creating process sheets Take responsibility to identify and correct any errors, escalating as needed to ensure the issue is effectively resolved. Proactively advise both internal and external contacts of any stock issues that affect availability and delivery.Skills Previous telephony experience; confident speaking to customers over the phone. Ability to proactively problem solve and manage situations. Competent in all Microsoft Office programs Desirable: French speaking. Advanced Excel skills including pivot tables and chart creation. Evidence of a clear understanding of all aspects of customer services and able to demonstrate commitment to continuous improvement. Excellent pro-active communication/negotiation skills (face to face/ telephone/written)Benefits 23 days holiday plus bank holidays Pension contribution matched up to 8%. Life Assurance 3x base salary Private health scheme Working style: Some Hybrid working (first 3 months will be mostly office-based whilst training) Working hours: 37.5 per week. Monday-Friday, 8:30am-5pm (1 hour lunch)
Customer Services French Speaking employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services French Speaking
✨Tip Number 1
Familiarize yourself with our company and the products we offer. Understanding our services will help you engage with customers more effectively and demonstrate your commitment to providing excellent service.
✨Tip Number 2
Brush up on your French language skills, especially in a customer service context. Being able to communicate fluently with French-speaking customers will set you apart from other candidates.
✨Tip Number 3
Practice your telephony skills. Since this role involves a lot of phone communication, being confident and clear when speaking to customers is crucial. Consider role-playing scenarios to enhance your comfort level.
✨Tip Number 4
Highlight any experience you have with Microsoft Office, particularly Excel. Being proficient in creating pivot tables and charts can be a significant advantage in managing customer data and reporting.
We think you need these skills to ace Customer Services French Speaking
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service experience, especially any roles where you acted as a key contact for clients. Emphasize your telephony experience and any achievements in driving sales or improving customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention your French language skills and how they can benefit the team. Provide specific examples of how you've successfully managed customer relationships and resolved issues in the past.
Showcase Your Skills: Highlight your proficiency in Microsoft Office, particularly Excel. If you have experience with pivot tables and chart creation, make sure to mention it. This will demonstrate your ability to handle data effectively, which is crucial for the role.
Proofread Your Application: Before submitting your application, carefully proofread all documents. Check for spelling and grammatical errors, and ensure that your communication style is professional yet approachable, reflecting the excellent service ethos required for the position.
How to prepare for a job interview at Focus Resourcing
✨Showcase Your Customer Service Experience
Be prepared to discuss your previous roles in customer service. Highlight specific examples where you successfully resolved customer issues or improved their experience, as this will demonstrate your capability in a client-driven role.
✨Demonstrate Proactive Problem Solving
Think of instances where you identified potential problems before they escalated. Share how you approached these situations and the outcomes, showcasing your ability to manage challenges effectively.
✨Highlight Your Communication Skills
Since this role involves significant interaction with customers, practice articulating your thoughts clearly. Be ready to discuss how you adapt your communication style to different audiences, whether face-to-face, over the phone, or in writing.
✨Familiarize Yourself with Microsoft Office and Excel
Brush up on your skills in Microsoft Office, especially Excel. Be prepared to discuss your experience with pivot tables and chart creation, as these are essential for processing orders and managing data efficiently.
