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- Tasks: Assist the Service Manager, handle customer calls, and manage service requests.
- Company: Established client in Theale with a supportive work environment.
- Benefits: 23 days holiday, health care, pension, and free parking.
- Why this job: Join a dynamic team and enhance your customer service skills.
- Qualifications: Proactive attitude, strong admin skills, and effective communication.
- Other info: Ideal for those seeking a rewarding role in customer service.
An excellent opportunity has arisen to work for our established client in Theale as a Customer Service Administrator. Working hours are Monday – Friday, 8.30am – 5.00pm and will be paying an annual salary of between £25,000 – £26,000 depending on experience.
To be considered for an interview, please make sure your application is full in line with the job specs as found below.
As the Customer Service Administrator, you will be responsible for:
Assisting the Service/Installations Manager & Supervisor.
Answering the Service Line telephone promptly and pleasantly and handle all calls/information with discretion and confidentiality.
Monitor the Service email inbox and deal with any enquires.
Ensure all service calls are logged promptly onto the customer-based systems
Arrange for Sub-contractors to attend calls and raise purchase orders.
Update Engineers assigned calls daily and report any calls that need further works to Service Manager/Supervisor.
Update customer websites with engineer ETA and delivery of kit/parts. Benefits:
23 days rising to 25 days + Bank holidays
Health care
Pension
Free parking The successful Customer Service Administrator will have the following related skills / experience:
Must be pro-active and show ability to resolve issues and find solutions
Good administration skills with a keen eye for detail
Experience of working within a busy customer service role
Effective communication both oral and written
Full PC literacy on Microsoft software packages
Must have a can-do attitude and be able to work as part of a team
A car driver is essential for this position due to the office location
Customer Services Administrator employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Administrator
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent news. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Customer Service Administrator, you'll need to be clear and friendly on the phone and via email. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company and even lead to referrals, which can boost your chances of landing that interview.
✨Tip Number 4
Don't forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Customer Services Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experience that match the Customer Service Administrator role. We want to see how your background aligns with the job specs, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the role and how your proactive attitude can benefit our team. Keep it friendly and professional, just like we do at StudySmarter.
Be Clear and Concise: When filling out your application, clarity is key. Make sure your responses are easy to read and straight to the point. We appreciate a well-structured application that gets to the heart of your qualifications without any fluff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Focus Resourcing
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Administrator. Familiarise yourself with the tasks mentioned in the job description, like handling service calls and managing emails. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
As this role requires effective communication, practice articulating your thoughts clearly. Prepare examples of how you've successfully handled customer inquiries or resolved issues in the past. This will showcase your ability to communicate both orally and in writing, which is crucial for the position.
✨Demonstrate Your Problem-Solving Ability
Think of specific instances where you've had to resolve issues or find solutions in a busy customer service environment. Be ready to discuss these examples during the interview, as it will highlight your proactive attitude and ability to handle challenges effectively.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly for your interview to convey professionalism. Also, plan to arrive a bit early to show that you value punctuality. This reflects your commitment to the role and sets a positive tone for the conversation.
