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- Tasks: Lead a friendly team, support customers, and ensure smooth office operations.
- Company: Join a warm and supportive workplace focused on teamwork.
- Benefits: Enjoy a varied role with opportunities for personal and professional growth.
- Why this job: Make a real difference in customer care and team well-being.
- Qualifications: Experience in leadership, strong communication, and organisational skills.
- Other info: Be part of a positive environment where your contributions matter.
The predicted salary is between 28800 - 43200 £ per year.
Our client is looking for a warm, supportive, and organised Customer Service Manager to join their friendly and hardworking team. This is a fantastic opportunity for someone who enjoys working with people, supporting others to do their best, and helping a busy business run smoothly day to day. If you take pride in creating a positive environment for both customers and staff, and enjoy variety in your role, this could be the perfect next step for you.
As the Customer Service Manager, you will be responsible for:
- Supporting the smooth day-to-day running of the office
- Leading and supporting Reception and Administrative teams
- Being a friendly point of contact for customers, helping with queries and resolving concerns
- Managing appointments and overseeing the referral process
- Working closely with colleagues to support their needs and resolve queries
- Welcoming new starters through inductions and supporting their training and development
- Managing rotas, holidays, sickness, and return-to-work meetings with care and fairness
- Supporting staff development, reviews, and well being
- Assisting with recruitment, interviews, and team planning
- Producing reports to help the company continue to improve
- Supporting marketing activities and helping organise events
- Overseeing ordering, stock control, and the general upkeep of the office
- Helping resolve IT or equipment issues as they arise
The successful Customer Service Manager will have the following related skills / experience:
- A positive, approachable, and dependable team player who enjoys supporting others.
- Experience in a supervisory or team leadership role
- Strong organisational and administrative skills
- A calm, solutions-focused approach
- Great communication and people skills
- A genuine desire to support both clients and colleagues
Why Join the Team?
- Join a welcoming and supportive working environment
- Play an important role in customer care and team well being
- Enjoy a varied and rewarding leadership position
Customer Service Manager employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Manager
✨Tip Number 1
Network like a pro! Reach out to your connections and let them know you're on the hunt for a Customer Service Manager role. You never know who might have the inside scoop on an opportunity that’s perfect for you.
✨Tip Number 2
Prepare for those interviews by practising common questions related to customer service and team management. We recommend role-playing with a friend or using online resources to boost your confidence and polish your responses.
✨Tip Number 3
Showcase your personality! When you get the chance to meet potential employers, be warm and approachable. Remember, they’re looking for someone who can create a positive environment, so let your genuine self shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s a great way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Service Manager
Some tips for your application 🫡
Show Your Warmth: When writing your application, let your personality shine through! We want to see that warm and supportive side of you. Share experiences where you've created a positive environment for customers or colleagues.
Be Organised: Make sure your application is well-structured and easy to read. Use clear headings and bullet points where necessary. This shows us that you have the strong organisational skills we’re looking for!
Highlight Your Experience: Don’t forget to mention any supervisory or team leadership roles you've had. We love to see how you've supported others in the past, so share specific examples that demonstrate your skills and experience.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Focus Resourcing
✨Show Your Warmth
As a Customer Service Manager, being warm and approachable is key. During the interview, make sure to smile, maintain eye contact, and engage with your interviewer. This will help convey your friendly nature and show that you’re genuinely interested in supporting both customers and colleagues.
✨Demonstrate Organisational Skills
Prepare examples of how you've successfully managed teams or projects in the past. Bring up specific situations where your organisational skills made a difference, like managing rotas or overseeing appointments. This will highlight your ability to keep things running smoothly, which is crucial for the role.
✨Communicate Clearly
Great communication is essential for this position. Practice articulating your thoughts clearly and concisely. You might want to prepare answers to common interview questions, focusing on how you’ve resolved customer queries or supported team members in the past. This will showcase your people skills effectively.
✨Be Solutions-Focused
Employers love candidates who can think on their feet. Prepare to discuss challenges you've faced in previous roles and how you approached them with a solutions-focused mindset. This will demonstrate your calmness under pressure and your ability to support others in finding resolutions.
