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- Tasks: Inspect homes for mould, provide advice, and record visit notes.
- Company: Join a reputable client focused on customer service and community support.
- Benefits: Earn £12.83 - £13.73 per hour with flexible office and home working options.
- Why this job: Make a real impact in people's homes while developing your skills in a supportive environment.
- Qualifications: Strong communication skills and a proactive attitude are essential; experience in housing is a plus.
- Other info: This is a temporary contract covering maternity leave, perfect for gaining valuable experience.
Homes Advisor with excellent communication and customer service skills required for our established client on what will be a 6 - 12 month temporary contract to cover maternity leave. Hourly pay rate will be based on a yearly salary of £24,702 - £26,421 depending on experience. Working 37 hours a week, Monday - Friday. This is a mixed role to include office and home working, with visits to tenants' properties. A car driver with their own vehicle is required, and all visits are locally based.
Specific experience in repairs or housing is not essential; however, excellent customer service skills are essential, alongside common sense, ability to work on own initiative, and computer literacy.
Duties:- Visit tenants' property to inspect mould affected areas
- Removal of mould, only in very small areas; all PPE provided.
- Larger scale issues to be reported and followed up by another team
- Provide advice to residents following company guidance documents and training provided
- Assess and identify hazards within the home to report for follow up to alternative teams
- Record visit notes
£12.83 - £13.73 per hour; £24,702 - £26,421 per annum
Experience required:- Excellent customer service and communication skills
- Housing, DIY, repairs, inspection, damp or mould assessor experience is desirable
- A confident and professional communicator
- Car driver with own transport
- Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
- PC literate with Microsoft Excel, Word and Outlook skills
Please bear in mind that you may not hear from us straight away. Due to the high level of applications we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Customer Service Home Inspector employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Home Inspector
✨Tip Number 1
Familiarise yourself with common mould issues and the best practices for inspection. This knowledge will not only help you during the interview but also demonstrate your proactive approach to the role.
✨Tip Number 2
Brush up on your customer service skills by practising scenarios where you need to communicate effectively with tenants. Role-playing these situations can help you feel more confident and prepared.
✨Tip Number 3
Make sure you have a reliable vehicle and are comfortable driving to various locations. Being able to discuss your transport arrangements confidently can show your commitment to the role.
✨Tip Number 4
Highlight your ability to work independently and manage a varied workload. Think of examples from your past experiences where you've successfully handled multiple tasks or challenges.
We think you need these skills to ace Customer Service Home Inspector
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service skills and any relevant experience. Emphasise your ability to communicate effectively and manage a varied workload, as these are key for the Customer Service Home Inspector role.
Craft a Strong Cover Letter: Write a cover letter that specifically addresses the job description. Mention your experience with customer service and your ability to work independently. Show enthusiasm for the role and how you can contribute to the team.
Highlight Relevant Skills: In your application, focus on your computer literacy, particularly with Microsoft Excel, Word, and Outlook. If you have any experience related to housing or inspections, even if it's not extensive, be sure to include it.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this position.
How to prepare for a job interview at Focus Resourcing
✨Showcase Your Communication Skills
As a Customer Service Home Inspector, excellent communication is key. Be prepared to demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples from past experiences where you successfully resolved customer issues or provided guidance.
✨Demonstrate Problem-Solving Abilities
The role involves assessing hazards and providing advice. During the interview, highlight instances where you've used common sense and initiative to solve problems. This will show that you can think on your feet and handle unexpected situations.
✨Familiarise Yourself with Relevant Tools
Since the job requires computer literacy, make sure you're comfortable with Microsoft Excel, Word, and Outlook. You might be asked about your experience with these tools, so be ready to discuss how you've used them in previous roles.
✨Prepare for Scenario-Based Questions
Expect questions that assess your approach to real-life scenarios, such as dealing with difficult tenants or managing your workload. Think of specific examples that showcase your customer service skills and ability to remain calm under pressure.
