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For Companies At a Glance
- Tasks: Help customers navigate their onboarding journey and resolve queries.
- Company: Join a well-established client in Monmouth with a strong reputation.
- Benefits: Enjoy 29 days holiday, upskilling support, and charity work days.
- Why this job: Be part of a supportive culture that values customer satisfaction and personal growth.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Opportunity for career advancement and a chance to make a difference.
The predicted salary is between 24000 - 36000 £ per year.
An excellent opportunity has arisen to work for our established client in Monmouth as a Customer Service Advisor. The purpose of the Customer Service Advisor is to guide customers through their onboarding journey.
Benefits:
- Perk box
- 29 days hols + bank holidays + winter shut down - length of service increase to hols
- £500 support for upskilling
- 3 days per year to 'give back' (charity work)
- Pension
As the Customer Service Advisor, you will be responsible for:
- Maintaining customer records in Salesforce.
- Answering queries relating to the technical use of the software.
- Working closely with the compliance teams to ensure customers have everything they need.
- Solving customer queries.
The successful Customer Service Advisor will have the following related skills / experience:
- Strong verbal and written communication skills.
- Excellent IT skills.
- Previous customer service experience.
For more information, please contact Sharon Tanner or Chloe Bennett.
Customer Service Advisor employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Familiarise yourself with Salesforce, as it's a key tool for maintaining customer records. Understanding its features and functionalities will not only help you in the role but also impress during your interview.
✨Tip Number 2
Brush up on your communication skills, both verbal and written. Practising how to clearly explain technical concepts can set you apart, especially since you'll be guiding customers through their onboarding journey.
✨Tip Number 3
Research common customer service scenarios and solutions related to software use. Being prepared with examples of how you've successfully resolved similar issues in the past can demonstrate your problem-solving abilities.
✨Tip Number 4
Show your enthusiasm for the company's values, especially regarding charity work and upskilling. Mentioning your willingness to engage in these initiatives can highlight your commitment to the role and the company culture.
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the responsibilities and required skills for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous customer service experience. Emphasise your strong verbal and written communication skills, as well as your IT proficiency, particularly with software like Salesforce.
Write a Tailored Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples from your past experiences that demonstrate your ability to solve customer queries and work collaboratively with teams.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer service role.
How to prepare for a job interview at Focus Resourcing
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong verbal and written communication skills are essential. During the interview, make sure to articulate your thoughts clearly and listen actively to the interviewer. This will demonstrate your ability to communicate effectively with customers.
✨Familiarise Yourself with Salesforce
Since maintaining customer records in Salesforce is part of the role, it’s a good idea to brush up on your knowledge of this software. If you have experience using it, be prepared to discuss how you've used it in previous roles or how you would approach learning it quickly.
✨Prepare for Technical Queries
You’ll likely be asked about how you would handle technical queries related to the software. Think of examples from your past experience where you successfully resolved similar issues, and be ready to explain your problem-solving process.
✨Demonstrate Your Customer-Centric Approach
The role involves guiding customers through their onboarding journey, so it's important to convey your commitment to customer satisfaction. Share specific examples of how you've gone above and beyond for customers in previous positions to highlight your dedication to excellent service.
