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- Tasks: Engage with customers through telesales, building relationships and promoting products.
- Company: Exciting and growing business in Tredegar, leaders in their field.
- Benefits: Competitive salary, pension scheme, gym discounts, and 25 days annual leave.
- Why this job: Join a supportive team and make an impact in a dynamic sales environment.
- Qualifications: Strong communication skills and experience in telesales or customer service.
- Other info: Enjoy funded social events and access to mental health resources.
The predicted salary is between 28800 - 43200 £ per year.
Our fantastic client in Tredegar, an exciting and growing business who are leaders in their field, are recruiting for 3 x Telesales Representatives to join them on a permanent basis.
All potential candidates should read through the following details of this job with care before making an application.
Working at their stunning Head Office, and as part of a diverse and supportive team, you will contact existing and potential new customers through tele-sales activity, building strong relationships with contacts and promoting the company products and services.
What you\’ll be doing:
Contact potential or existing customers to inform them about a product or service.
Ask questions to understand customer requirements and close sales.
Direct prospects to field sales team when needed – setting appointments as required.
Enter and update customer information in Hubspot.
Process orders accurately – progress to Quotation via Hubspot workflow.
Handle grievances to preserve the company\’s reputation.
Go the \”extra mile\” to meet sales quota and facilitate future sales.
Keep records of calls and sales and note useful information.What we\’re looking for:
Excellent communication and interpersonal skills.
Proven experience in telesales or other sales/customer service role.
Proven track record of successfully meeting sales quota preferably over the phone.
Good knowledge of Hubspot and telephone systems.
Ability to learn about products and services and describe/explain them to prospects.
Calm under pressure and able to handle rejection.
Outstanding negotiation skills with the ability to resolve issues.Package:
Our client offer a competitive basic salary (to be discussed at screening stage), plus excellent benefits including:
Defined contribution pension scheme (matched employer contribution of 5%)
Perkbox membership, plus 50 flexi points per month
Discounts at local gym
Free on-site parking
Company workwear available free of charge (but not mandatory)
Free mortgage advice through Mercer Marsh partners
25 days annual leave plus public holidays
Defined shut down period between Christmas & New Year
Cashplan (Medicash) with access to GP, support services, and annual capped amounts towards healthcare
Employee Assistance Programme (Health Assured) for employee and immediate family
Funded company social events (at least twice a year)
Access to Mental Health First Aid team (and resources through Pulse and Perkbox)
Car sharing incentives (e.g. winter car check, summer mini-valet)
On site Electrical Vehicle Charging (nominal monthly charge)
Secure cycle shelter
Disability Confident Committed Employer
Silver Investors in People Award
Customer Account Manager employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Get to know the company inside out! Research their products, services, and values. This way, when you chat with them, you can show off your knowledge and passion, making you stand out as a candidate.
✨Tip Number 2
Practice your pitch! Before any calls or interviews, rehearse how you’d introduce yourself and explain why you’re the perfect fit for the Customer Account Manager role. Confidence is key, so make sure you sound natural and engaging.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to follow up! After any interaction, whether it’s a call or an interview, drop a quick thank-you email. It shows your enthusiasm and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Account Manager role. Highlight your relevant experience in telesales and customer service, and show us how you can build strong relationships with customers.
Show Off Your Skills: We want to see your excellent communication and negotiation skills shine through in your application. Use specific examples from your past experiences to demonstrate how you've successfully met sales quotas or handled customer grievances.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows us you’re keen to join our fantastic team!
How to prepare for a job interview at Focus Resourcing
✨Know Your Stuff
Before the interview, make sure you understand the company's products and services inside out. This will help you answer questions confidently and show that you're genuinely interested in what they do.
✨Practice Makes Perfect
Rehearse common interview questions related to telesales and customer service. Think about your past experiences and how they relate to the role. This will help you articulate your thoughts clearly during the interview.
✨Showcase Your Skills
Be ready to discuss your communication and negotiation skills. Prepare examples of how you've successfully closed sales or handled difficult customers in the past. This will demonstrate your ability to thrive in a telesales environment.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions prepared. This shows your interest in the role and helps you gauge if the company is the right fit for you. Ask about team dynamics or growth opportunities within the company.
