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- Tasks: Engage with customers through telesales, building relationships and promoting products.
- Company: Join a diverse team at a stunning head office with a supportive culture.
- Benefits: Competitive salary, pension scheme, gym discounts, and funded social events.
- Why this job: Make an impact by connecting with customers and driving sales success.
- Qualifications: Strong communication skills and experience in telesales or customer service.
- Other info: Enjoy excellent career growth opportunities and a dynamic work environment.
The predicted salary is between 28800 - 43200 £ per year.
We are recruiting for 3 x Telesales / CAE Representatives to join them on a permanent basis.
Applying for this role is straight forward Scroll down and click on Apply to be considered for this position.
Working at their stunning Head Office, and as part of a diverse and supportive team, you will contact existing and potential new customers through tele-sales activity, building strong relationships with contacts and promoting the company products and services.
What you\’ll be doing:
Contact potential or existing customers to inform them about a product or service.
Ask questions to understand customer requirements and close sales.
Direct prospects to field sales team when needed – setting appointments as required.
Enter and update customer information in Hubspot.
Process orders accurately – progress to Quotation via Hubspot workflow.
Handle grievances to preserve the company\’s reputation.
Go the \”extra mile\” to meet sales quota and facilitate future sales.
Keep records of calls and sales and note useful information.What we\’re looking for:
Excellent communication and interpersonal skills.
Proven experience in telesales or other sales/customer service role.
Proven track record of successfully meeting sales quota preferably over the phone.
Good knowledge of Hubspot and telephone systems.
Ability to learn about products and services and describe/explain them to prospects.
Calm under pressure and able to handle rejection.
Outstanding negotiation skills with the ability to resolve issues.Package:
Our client offer a competitive basic salary (to be discussed at screening stage), plus excellent benefits including:
Defined contribution pension scheme (matched employer contribution of 5%)
Perkbox membership, plus 50 flexi points per month
Discounts at local gym
Free on-site parking
Company workwear available free of charge (but not mandatory)
Free mortgage advice through Mercer Marsh partners
25 days annual leave plus public holidays
Defined shut down period between Christmas & New Year
Cashplan (Medicash) with access to GP, support services, and annual capped amounts towards healthcare
Employee Assistance Programme (Health Assured) for employee and immediate family
Funded company social events (at least twice a year)
Access to Mental Health First Aid team (and resources through Pulse and Perkbox)
Car sharing incentives (e.g. winter car check, summer mini-valet)
On site Electrical Vehicle Charging (nominal monthly charge)
Secure cycle shelter
Disability Confident Committed Employer
Silver Investors in People Award
Customer Account Manager employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Account Manager
✨Tip Number 1
Get to know the company inside out! Research their products and services, and understand their customer base. This will help you build rapport during your calls and show that you're genuinely interested in what they do.
✨Tip Number 2
Practice your pitch! Role-play with a friend or family member to refine your communication skills. The more comfortable you are speaking about the products, the easier it will be to engage potential customers.
✨Tip Number 3
Don’t shy away from rejection. It’s part of the game! Keep a positive mindset and learn from each call. Reflect on what went well and what didn’t, so you can improve for next time.
✨Tip Number 4
Apply through our website! It’s the easiest way to get your application noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Account Manager role. Highlight your telesales experience and any relevant skills that match what we're looking for. This shows us you’re serious about the position!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for our team. Mention specific experiences that demonstrate your communication skills and ability to meet sales quotas.
Show Off Your Hubspot Knowledge: Since we use Hubspot, it’s a good idea to mention any experience you have with it in your application. If you’ve used it before, share how you’ve leveraged it to improve customer relationships or sales processes.
Apply Through Our Website: Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it keeps everything nice and organised on our end!
How to prepare for a job interview at Focus Resourcing
✨Know Your Products Inside Out
Before the interview, make sure you have a solid understanding of the products and services the company offers. This will help you answer questions confidently and demonstrate your ability to explain these to potential customers.
✨Practice Your Communication Skills
Since this role heavily relies on communication, practice articulating your thoughts clearly and concisely. You could even role-play common sales scenarios with a friend to get comfortable with handling objections and closing sales.
✨Familiarise Yourself with Hubspot
As the job mentions using Hubspot, it’s crucial to brush up on your skills with this platform. If you’re not already familiar, consider watching tutorials or reading up on how to navigate it effectively, as this knowledge will set you apart.
✨Prepare for Common Interview Questions
Think about how you would respond to questions like 'How do you handle rejection?' or 'Can you give an example of a time you met a sales quota?' Having specific examples ready will show that you’re prepared and serious about the role.
