At a Glance
- Tasks: Build strong relationships with automotive customers and help them maximise their digital products.
- Company: Join an ambitious business in the automotive digital sector.
- Benefits: Starting salary of £30k, 24 days holiday, gym access, and birthday off.
- Other info: Great learning opportunities and a supportive team environment.
- Why this job: Combine your passion for technology and data while making a real impact.
- Qualifications: No prior experience needed; just bring your confidence and curiosity.
We're proud to be working on behalf of an ambitious business that is looking for a Digital Customer Success Executive to join its growing team.
This is an exciting opportunity for someone who enjoys working with customers, technology and data.
You'll manage your own portfolio of automotive customers, helping them get the most from their digital products and using data to identify opportunities to improve performance and engagement.
What you'll be doing
Building strong relationships with automotive customers.
Supporting customers through onboarding and ongoing engagement.
Delivering online demonstrations, training and best-practice sessions.
Reviewing performance data and turning insights into practical recommendations.
Identifying opportunities to improve customer engagement and results.
Resolving customer queries and coordinating issues internally.
Working closely with Sales and Account Management teams.
About you
You don't necessarily need previous Customer Success experience.
You could come from automotive, account management, customer service, digital, Saa S or a commercially focused support role.
You will be
Naturally confident building customer relationships.
Comfortable learning and demonstrating technology.
Interested in data and commercially aware.
Organised and able to manage multiple customers.
Proactive, curious and keen to develop.
Automotive retail or digital/Saa S experience would be advantageous, but attitude and potential are just as important.
What's on offer?
Starting salary at 30k 24 days' holiday, increasing with service Your birthday off 4pm finish on Fridays On-site gym and Personal Trainer sessions Company pension and Perkbox Employee Assistance Programme and Doctor on Call Learning and development opportunities Interested?
If you enjoy working with people, technology and data and want to develop your career in the automotive digital sector, we'd love to hear from you
Digital Customer Success Executive in Cosham employer: Focus Resourcing
Focus Resourcing is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee well-being and professional growth. With the flexibility of hybrid working arrangements, you can enjoy a balanced lifestyle while making a meaningful impact in the healthcare sector within a charitable framework. Join us to be part of a team that values your expertise and fosters continuous development in governance and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land Digital Customer Success Executive in Cosham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Focus Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Focus Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Digital Customer Success Executive in Cosham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Focus Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Focus Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Focus Resourcing!
How to prepare for a job interview at Focus Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
