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- Tasks: Log and investigate complaints while keeping residents updated.
- Company: Join a well-established client focused on housing and community support.
- Benefits: Earn £27,000 annually with a pension and flexible work options.
- Why this job: Gain valuable experience in complaints handling and make a real impact in the community.
- Qualifications: 2+ years in complaints investigation; housing experience is a plus.
- Other info: This is a temporary role for 3-6 months, with a mix of office and remote work.
Complaints Investigation Officer required for our established client. Yearly salary will be £27,000, working 37 hours a week. This is a temporary position, for 3-6 months. 3 days a week spent in the Southend office, and 2 days working from home. Duties: Log complaints Maintain communication with residents to keep them updated Investigate complaints; involving staff, managers and directors where appropriate Respond to complaints in line, and to set timescales in accordance with company procedures and the Housing Ombudsman Send customers well written, comprehensive responses to their complaintsBenefits: £27,000 per annum PensionExperience required: Previous complaints and investigation experience (2 years minimum) Housing experience is highly desirable Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks PC literate with Microsoft Excel, Word and Outlook skillsPlease bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website
Complaints Investigation Officer employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Complaints Investigation Officer
✨Tip Number 1
Make sure to highlight your previous complaints and investigation experience during the interview. Be ready to discuss specific cases where you successfully resolved issues, as this will demonstrate your capability in handling similar situations.
✨Tip Number 2
Familiarize yourself with the Housing Ombudsman procedures and guidelines. Showing that you understand these processes can set you apart from other candidates and prove your commitment to following industry standards.
✨Tip Number 3
Prepare examples of how you've maintained communication with clients or residents in past roles. Being able to articulate your approach to keeping stakeholders informed will showcase your strong communication skills.
✨Tip Number 4
Demonstrate your ability to manage a busy workload by discussing your time management strategies. Employers value candidates who can remain calm under pressure and prioritize tasks effectively.
We think you need these skills to ace Complaints Investigation Officer
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous complaints and investigation experience. Clearly outline your roles and responsibilities in past positions, especially those related to housing.
Demonstrate Communication Skills: Since the role involves maintaining communication with residents, showcase your ability to write well-structured and comprehensive responses. Include examples of how you've effectively communicated in previous roles.
Showcase Organizational Skills: The job requires managing a busy workload. Provide specific examples of how you have successfully organized tasks and remained calm under pressure in past experiences.
Tailor Your Application: Customize your CV and cover letter to align with the job description. Use keywords from the job listing to demonstrate that you understand the requirements and are a good fit for the position.
How to prepare for a job interview at Focus Resourcing
✨Showcase Your Experience
Make sure to highlight your previous complaints and investigation experience. Be ready to discuss specific cases where you successfully resolved issues, as this will demonstrate your capability for the role.
✨Demonstrate Communication Skills
Since maintaining communication with residents is key, prepare examples of how you've effectively communicated in past roles. This could include how you kept stakeholders informed during investigations or how you crafted comprehensive responses.
✨Organizational Skills Matter
The ability to manage a busy workload is crucial. Be prepared to discuss how you prioritize tasks and stay organized, especially under pressure. Consider sharing tools or methods you use to keep track of multiple complaints.
✨Familiarize Yourself with Procedures
Understanding company procedures and the Housing Ombudsman guidelines is essential. Brush up on these topics before the interview so you can confidently discuss how you would handle complaints in line with these standards.
