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- Tasks: Assist customers with housing issues and coordinate repairs efficiently.
- Company: Join a dynamic team in the housing sector with a focus on customer service.
- Benefits: Earn £14.42 per hour with a Monday to Friday schedule.
- Why this job: Make a difference by helping clients resolve their housing concerns.
- Qualifications: Customer service experience is essential; housing industry knowledge is a plus.
- Other info: Fast-paced environment with opportunities for growth and development.
The predicted salary is between 12 - 16 £ per hour.
Customer Service Coordinator required for an immediate temp position. Pay rate per hour will be £14.42. Working hours will be Monday - Friday, 8.30am - 5.30pm.
Responsibilities
- Breakdown issues reported into specific housing defects
- Produce relevant remedial work instructions
- Keep purchasers regularly updated regarding the progress of individual issues
- Deal with all administrative functions as directed by other team members
- Liaising with clients on a daily basis booking in technicians and subcontractors in what is a heavily telephone orientated position
Benefits
£14.42 per hour
Experience required
- Customer service experience required
- Housing, social housing, new build, new homes, developers, residential construction industry experience is desirable
- Excellent communication skills
- Reliable, punctual and hardworking
- Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
- PC literate with Microsoft Excel, Word and Outlook skills
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Housing Customer Service in Chelmsford employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Customer Service in Chelmsford
✨Tip Number 1
Make sure you research the company and its values before your interview. This shows that you're genuinely interested and helps you tailor your answers to fit their culture.
✨Tip Number 2
Practice common interview questions with a friend or in front of a mirror. The more comfortable you are with your responses, the more confident you'll feel during the actual interview.
✨Tip Number 3
Don’t forget to prepare some questions to ask at the end of your interview. It shows you're engaged and gives you a chance to find out if the role is right for you too!
✨Tip Number 4
After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch and keeps you fresh in their minds!
We think you need these skills to ace Housing Customer Service in Chelmsford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially in housing or construction. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this Customer Service Coordinator role. We love seeing enthusiasm and a personal touch, so let your personality come through.
Be Clear and Concise: When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, just like you’ll need in this role. Avoid jargon unless it’s relevant to the job!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this and future positions. Plus, you can check out all our current vacancies there!
How to prepare for a job interview at Focus Resourcing
✨Know Your Stuff
Before the interview, brush up on your knowledge of housing and customer service. Familiarise yourself with common issues in the residential construction industry and think about how you would handle them. This will show that you're proactive and ready to tackle the role.
✨Practice Your Communication Skills
Since this role is heavily telephone-oriented, practice clear and concise communication. You might want to do mock interviews with a friend or family member, focusing on how you explain complex issues simply. This will help you feel more confident during the actual interview.
✨Showcase Your Organisational Skills
Be prepared to discuss how you manage a busy workload. Think of examples from your past experience where you successfully juggled multiple tasks. Highlighting your ability to stay calm under pressure will resonate well with the interviewers.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of issues you’ll be dealing with, or how success is measured in this role. This shows your genuine interest and helps you determine if the position is the right fit for you.
