At a Glance
- Tasks: Manage customer care for new homes, resolving complaints and ensuring quality standards.
- Company: Established new homes developer with a focus on customer satisfaction.
- Benefits: Competitive salary, private healthcare, 25 days holiday, and hybrid working options.
- Other info: Dynamic role with opportunities for professional growth and development.
- Why this job: Join a growing team and make a real difference in customer experiences.
- Qualifications: Experience in new build customer care and strong communication skills required.
Customer Care Manager with previous new build experience in residential build construction to join a growing and established new homes developer. This role offers 1 day a week hybrid working, with site visits predominately in Essex and Kent, at times Suffolk and London. Hours of work will be Monday - Thursday, 8.00am - 5.30pm and Friday 8.00am - 4.30pm. The salary is between £45,000-£55,000 depending on experience.
Duties:
- Fully investigate new build, new homes, customer complaints and resolve promptly and efficiently.
- Determine quality and finish of newly constructed properties through the submission of Stage 16 and Stage 17 quality inspections.
- Follow inspections, advise Site Manager to carry out remedial works before completion to customer in readiness for Stage 17 quality control acceptance.
- Provide information to the Head of Customer Service regarding inspections carried out, including recurring defects and poor workmanship.
- Carry out visits to customers' homes to review reported defects, poor workmanship, queries, determine course of action as required.
- Monitor contractors and maintenance operatives whilst remedial works are being undertaken.
- Attend NHBC resolutions and investigations.
Benefits:
- Up to £55,000 per annum.
- On-site parking.
- 25 days holiday plus bank holidays.
- Private healthcare.
- Pension.
Experience required:
- Previous new build, new homes customer care management experience.
- Knowledge of NHBC is highly desirable.
- Ability to multi-task and remain calm under pressure.
- Excellent communication skills, both verbal and written.
- Good eye for detail.
- Excellent empathy and professionalism but also able to be assertive.
Locations
New Homes Customer Care Manager in Chelmsford, Essex employer: Focus Resourcing
Focus Resourcing is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee well-being and professional growth. With the flexibility of hybrid working arrangements, you can enjoy a balanced lifestyle while making a meaningful impact in the healthcare sector within a charitable framework. Join us to be part of a team that values your expertise and fosters continuous development in governance and compliance.
StudySmarter Expert Advice🤫
We think this is how you could land New Homes Customer Care Manager in Chelmsford, Essex
✨Join Construction Networks
Get yourself involved in local construction networks or industry events. They often have job boards, and networking can lead to unadvertised positions. Plus, it’s a great way to meet potential future colleagues!
✨Show Off Your Skills on Site
If you’ve done any hands-on work, whether it's through internships or personal projects, make sure you can showcase it. Consider volunteering for local construction projects or getting involved in community build days; it’s a solid way to demonstrate your skills and build connections.
✨Utilise Construction Job Sites
Don't just rely on the big job boards. Look at niche construction job sites—many companies prioritise these for full-time roles. Apply through these sites, but don’t forget to reach out directly to companies you admire, like Focus Resourcing, to express your interest!
✨Tailor Your Application for Full-Time Roles
Make your application stand out by tailoring it specifically for full-time positions. Highlight how your previous projects align with the company's work. At StudySmarter, we encourage you to demonstrate your commitment and long-term interest in the industry when applying for roles like New Homes Customer Care Manager at Focus Resourcing.
Some tips for your application 🫡
Showcase Your Relevant Experience:In the construction industry, it's essential to highlight any hands-on experience you have. Whether it’s past projects you've worked on or specific roles you've held, make sure your CV emphasises your practical skills and contributions to construction sites.
Include Certifications and Qualifications:Don’t forget to list any certifications relevant to construction, like CSCS cards or other safety qualifications. These can really set you apart from other candidates and show that you’re serious about health and safety on-site.
Tailor Your Cover Letter to Construction:When writing your cover letter for a construction role, focus on your problem-solving capabilities and teamwork. Construction relies heavily on collaboration, so mention how you’ve worked successfully with others to complete projects on time and within budget.
Adapt Your CV Format to the Field:Ensure your CV is clear and easy to read, with sections dedicated to skills such as project management, technical abilities, and site supervision. Construction roles often require a blend of technical know-how and soft skills, so make sure both are highlighted effectively.
How to prepare for a job interview at Focus Resourcing
✨Brush Up on Technical Knowledge
For a construction role, it's crucial we have a solid grasp of industry standards, safety protocols, and specific tools used on-site. Make sure you're familiar with relevant regulations and can talk confidently about them, as these often come up in interviews.
✨Showcase Your Projects
Since this is a full-time position, be ready to discuss any previous construction projects you've worked on. Bring a portfolio or have detailed descriptions that highlight your role, the challenges you faced, and how you overcame them—this’ll show you’re not just book-smart but also practically savvy.
✨Understand the Team Dynamics
Construction is all about teamwork, so prepare to discuss how you interact with different stakeholders like architects, engineers, and contractors. Maybe think of examples from past experiences to illustrate your ability to communicate and collaborate effectively.
✨Prepare for On-the-Spot Problem Solving
Be ready for some practical questions or scenarios where you'll need to demonstrate your problem-solving skills. Interviewers might present you with a hypothetical construction issue to solve, so practice articulating your thought process clearly and logically—this could really set you apart!
