We are looking for a highly organised, proactive and detail-oriented Sales Administrator to join our team in St Mellons.
This is a key role within the business, taking responsibility for the full sales administration process, from initial customer enquiries and quotations through to order processing, dispatch and delivery. You will work closely with customers and colleagues across Sales, Production, Warehouse, Logistics and Finance to ensure orders are processed accurately, deadlines are met and customers receive an excellent level of service.
Key Responsibilities
- Manage customer orders from initial enquiry through to final delivery.
- Prepare quotations, order confirmations, invoices and relevant sales documentation.
- Monitor order progress, coordinate dispatch and proactively follow up on outstanding actions.
- Liaise with customers and internal departments to ensure orders are fulfilled accurately and on time.
- Prepare export and shipping documentation where required.
- Maintain accurate customer and order records and assist with sales reporting.
- Handle telephone enquiries, general correspondence and other office administration.
About You
You will be exceptionally organised, have excellent attention to detail and take pride in seeing tasks through to completion. You will be confident communicating with different departments, managing competing priorities and taking the initiative to resolve issues without needing constant supervision.
We are looking for someone who is dependable, customer-focused and comfortable taking ownership of their workload.
Ideally, you will have:
- Experience in sales administration, order processing or a similar role.
- Good IT skills and confidence using Microsoft Office.
- Experience with Sage 200, Salesforce and export documentation.
- Experience with these systems and export processes is advantageous but not essential, as training can be provided for the right candidate. A positive attitude, strong organisational skills and a willingness to learn are what matter most.
Salary & Benefits
- Salary £(phone number removed) depending on experience
- 35-hour week
- Annual bonus and enhanced pension
- 24 days holiday + bank holidays
- Private healthcare
- BHSF Health Cash Plan
- Training, development, and career progression
- Regular staff and social events
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Sales Administrator in Cardiff employer: Focus Resourcing
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