At a Glance
- Tasks: Provide top-notch phone and email support to customers across the UK.
- Company: Join a friendly and supportive team in a dynamic work environment.
- Benefits: Earn £12.82 per hour with full-time hours and potential for extension.
- Other info: Immediate start available; perfect for those seeking temporary work.
- Why this job: Kickstart your career in customer service and make a real difference.
- Qualifications: Good communication skills and basic PC proficiency required.
The predicted salary is between 25000 - 27000 € per year.
We are looking for a Customer Support Administrator to join our superb client on a Temporary basis, starting on Tuesday! This is a Temporary role running until the end of July, however, this could be extended. Working in a friendly, supportive team, you will answer first line phone calls from customers looking for technical support. Due to location, candidates will ideally have access to their own transport.
Hourly Rate: £12.82 per hour
Hours: Full time, 37.5 hours per week.
Shifts: 9am - 5:30pm Monday to Friday.
What you'll be doing:
- Provide telephone and email support to customers throughout the UK.
- Co-ordinate engineer visits to customer sites and escalate service requests.
- Deal with any concerns over the phone and complete call incident reports.
- Update and maintain the company database.
What we're looking for:
- Good attitude and communication style when dealing with customers.
- Competent PC user including Microsoft package.
- Professional approach and customer focused.
If you're available immediately, looking for a friendly team and work environment to join, and have good PC and customer service skills - we want to hear from you.
Customer Support Administrator in Cardiff employer: Focus Resourcing
Join a dynamic and supportive team as a Customer Support Administrator, where your contributions are valued and recognised. With a focus on employee growth and development, this role offers a friendly work culture and the opportunity to make a real impact in providing exceptional customer service. Located conveniently for those with their own transport, you will enjoy a competitive hourly rate and the chance to work in a collaborative environment that prioritises teamwork and communication.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Administrator in Cardiff
✨Tip Number 1
Be ready to shine in your interviews! Research the company and prepare answers for common customer support scenarios. We want you to show off your communication skills and how you handle tricky situations.
✨Tip Number 2
Practice makes perfect! Try role-playing with a friend or family member to simulate customer calls. This will help you feel more confident when you're on the phone with real customers.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We love seeing candidates who are proactive!
✨Tip Number 4
Apply through our website for the best chance of landing that Customer Support Administrator role! We’re all about making connections, and we want to see your application come through directly.
We think you need these skills to ace Customer Support Administrator in Cardiff
Some tips for your application 🫡
Show Your Enthusiasm:When writing your application, let your passion for customer support shine through! We love candidates who are excited about helping others, so don’t hold back on expressing why you want to join our friendly team.
Tailor Your CV:Make sure your CV highlights relevant experience, especially in customer service and technical support. We want to see how your skills match what we're looking for, so customise it to fit the role of Customer Support Administrator.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your communication style reflects the professional approach we value in our team.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity right away.
How to prepare for a job interview at Focus Resourcing
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Customer Support Administrator. Familiarise yourself with the tasks like handling phone calls, coordinating engineer visits, and maintaining the company database. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Show Off Your Communication Skills
Since this role involves a lot of customer interaction, practice articulating your thoughts clearly and confidently. Think of examples from your past experiences where you successfully resolved customer issues or provided excellent support. This will showcase your ability to communicate effectively.
✨Be Ready for Scenario Questions
Prepare for questions that ask how you would handle specific customer situations. For instance, think about how you would deal with an upset customer or a technical issue. Having a few scenarios in mind will help you respond calmly and professionally during the interview.
✨Dress the Part and Be Punctual
Even though it’s a temporary role, first impressions matter! Dress smartly and arrive on time for your interview. This shows that you respect the opportunity and are serious about joining their friendly team.
