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For Companies At a Glance
- Tasks: Lead a high-performing IT team while tackling complex technical challenges.
- Company: Established IT Services provider in Cardiff with a focus on growth.
- Benefits: Competitive salary, 23 days holiday, and comprehensive company benefits.
- Why this job: Step into a leadership role and make a real impact on team performance.
- Qualifications: Strong leadership skills and proven experience in 3rd Line support.
- Other info: Opportunity for continuous improvement and professional development.
The predicted salary is between 29000 - 36000 £ per year.
Our excellent client in Cardiff, an established and growing IT Services provider, is recruiting for a 3rd Line IT Team Leader to join them on a permanent basis. This is an opportunity for an experienced 3rd Line Engineer to step into a leadership role that blends hands-on technical expertise with people management, operational oversight, and continuous improvement.
What you'll be doing:
- As the 3rd Line Team Leader, you'll provide day-to-day leadership, coordination, and accountability across a high-performing engineering team.
- Team Leadership & People Development
- Allocate work, set priorities, and ensure effective rota coverage.
- Provide coaching, feedback, and regular 1:1 support.
- Contribute to performance management and staff development.
- Coordinate daily activity to ensure SLAs and KPIs are consistently achieved.
- Act as the senior escalation point for complex technical issues.
- Maintain structured ownership of key service areas and responsibilities.
- Work closely with Service Desk leadership, project teams, and security teams.
- Participate in handovers, operational reviews, and service discussions.
- Identify opportunities to streamline workflows and improve efficiency.
- Promote consistency, accountability, and high-quality service delivery.
- Support documentation, process development, and knowledge sharing.
What we're looking for:
- Strong leadership qualities with the ability to coach, motivate, and guide others.
- Excellent communication skills and a collaborative approach.
- Proven experience in a technical environment, ideally within 3rd Line support.
- Strong organisational capability and the ability to manage priorities effectively.
- A proactive mindset with a passion for improving service quality and team performance.
Salary & Benefits:
Salary will be £35,000 - £37,500 per annum, plus full company benefits including: 23 days holiday per year plus.
3rd Line IT Team Leader in Cardiff employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line IT Team Leader in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT industry, especially those who might know about openings at companies you're interested in. A personal recommendation can make all the difference.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to team leadership and technical challenges. We suggest doing mock interviews with friends or using online resources to boost your confidence.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've coached or developed team members in the past. This will highlight your ability to manage and motivate a high-performing team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace 3rd Line IT Team Leader in Cardiff
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the 3rd Line IT Team Leader role. Highlight your leadership qualities and technical expertise, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you're the perfect fit for this position. Share specific examples of how you've led teams or improved processes in your previous roles.
Showcase Your Communication Skills: Since excellent communication is crucial for this role, ensure your application is clear and concise. We want to see how you articulate your thoughts and ideas.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss any important updates from us.
How to prepare for a job interview at Focus Resourcing
✨Know Your Tech Inside Out
As a 3rd Line IT Team Leader, you'll need to showcase your technical expertise. Brush up on the latest technologies and tools relevant to the role. Be prepared to discuss complex issues you've resolved in the past and how you approached them.
✨Demonstrate Leadership Skills
This role is all about leading a team, so be ready to share examples of how you've successfully managed and developed others. Think about specific instances where you've coached or motivated team members, and how that impacted performance.
✨Showcase Your Communication Style
Effective communication is key in this position. Practice articulating your thoughts clearly and concisely. Be prepared to discuss how you collaborate with cross-functional teams and handle escalations, as this will highlight your ability to work well with others.
✨Emphasise Continuous Improvement
The company values efficiency and high-quality service delivery. Come prepared with ideas on how you can contribute to process improvements. Share examples from your previous roles where you've identified opportunities for enhancement and the results that followed.