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For Companies At a Glance
- Tasks: Provide remote IT support and assist with technical issues for customers.
- Company: Dynamic tech support firm based in Cardiff with a supportive team.
- Benefits: Base salary of £23,810 plus overtime opportunities and career development.
- Why this job: Join a vibrant team and enhance your tech skills while helping others.
- Qualifications: Strong IT knowledge and a passion for customer service required.
- Other info: Flexible shift patterns with great potential for earnings and growth.
The predicted salary is between 23810 - 33434 £ per year.
A dynamic tech support firm in Cardiff is seeking a Technical Helpdesk Advisor to join their support team. The ideal candidate will possess strong technical knowledge of IT hardware and software, with a passion for customer service. This role includes duties such as remote technical vetting and parts ordering for engineers.
With a focus on career development and a supportive environment, this opportunity offers a base salary of £23,810 with possibilities for significant earnings through overtime. Candidates must be flexible and willing to work in a shift pattern.
24/7 Remote IT Helpdesk Specialist in Cardiff employer: Focus Resourcing
Contact Detail:
Focus Resourcing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 24/7 Remote IT Helpdesk Specialist in Cardiff
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech industry, especially those who work in helpdesk roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. We recommend practising how you'd handle tricky customer queries or technical issues. This will show your potential employer that you're ready to jump in and help!
✨Tip Number 3
Don’t underestimate the power of follow-ups! After an interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the role.
✨Tip Number 4
Apply through our website for the best chance at landing that IT Helpdesk Specialist role! We’re all about making the application process smooth and straightforward, so don’t miss out on this opportunity.
We think you need these skills to ace 24/7 Remote IT Helpdesk Specialist in Cardiff
Some tips for your application 🫡
Show Off Your Tech Skills: Make sure to highlight your technical knowledge of IT hardware and software in your application. We want to see how your skills align with the role, so don’t hold back on showcasing your expertise!
Customer Service is Key: Since this role is all about helping customers, let us know about your passion for customer service. Share any relevant experiences where you’ve gone above and beyond to assist someone – it’ll make your application stand out!
Tailor Your Application: Take a moment to tailor your application specifically for this role. Mention how your experience relates to remote technical vetting and parts ordering, as this will show us you’re serious about joining our team.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Focus Resourcing
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge of IT hardware and software. Be prepared to discuss specific technologies and troubleshooting methods you've used in the past. This will show that you're not just a people person, but also a tech whiz!
✨Showcase Your Customer Service Skills
Since this role is all about helping customers, think of examples where you've gone above and beyond for someone in a previous job. Highlight your communication skills and how you handle difficult situations with grace.
✨Understand the Shift Pattern
Flexibility is key for this position, so be ready to discuss your availability. If you have experience working shifts, share how you managed your time and maintained a work-life balance. This shows you're committed and adaptable.
✨Ask Insightful Questions
Prepare some thoughtful questions about the company culture and career development opportunities. This not only demonstrates your interest in the role but also helps you gauge if it's the right fit for you. Plus, it shows that you’re proactive!
