At a Glance
- Tasks: Provide top-notch technical support and manage client quotes effectively.
- Company: Join a successful international client expanding in the UK.
- Benefits: Competitive salary, supportive team environment, and career growth opportunities.
- Other info: On-site role in Burton-On-Trent with a dynamic work culture.
- Why this job: Be part of an exciting expansion and make a real difference in client projects.
- Qualifications: Experience in technical sectors and strong customer service skills required.
The predicted salary is between 30000 - 40000 £ per year.
Join our successful international client in the next phase of their UK expansion as Technical Support. We are seeking a candidate with solid experience in a commercial environment, with excellent customer service skills and some experience of working within a technical environment such as construction, engineering or manufacturing. As Technical Support, you will own and manage your own quotes, updating records and liaising with internal and external teams ensuring the client's requirements are met. Candidates will need to be within commutable distance to Burton-On-Trent - this role is fully on-site initially.
Main Responsibilities:
- Ensure all key information is obtained in order to offer a suitable solution for the client project.
- Ensure that the correct pricing standards are adopted for the appropriate client/project.
- Provide excellent customer service, being helpful, courteous, and professional at all times.
- Ensure all opportunities for cross-selling are achieved.
Skills & Experience:
- Strong understanding of commercial estimating.
- Experience within a technical sector such as construction, manufacturing or engineering.
- Numeracy and analytical thinking.
- Competent in Microsoft Office, Outlook, and Excel.
- Experience of CAD.
Technical Support in Burton employer: Focus Resourcing
Join a dynamic and supportive team in Burton-On-Trent, where your contributions as a Technical Support professional will be valued and recognised. Our company fosters a collaborative work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can advance your career while making a meaningful impact in the technical sector. With a commitment to excellent customer service and a focus on teamwork, we offer a rewarding environment for those looking to thrive in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support in Burton
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Focus Resourcing. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Focus Resourcing before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Support in Burton
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Focus Resourcing:Your cover letter is your chance to shine! Tell us why you want to work at Focus Resourcing specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Focus Resourcing!
How to prepare for a job interview at Focus Resourcing
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
