At a Glance
- Tasks: Be the first point of contact for customer queries and resolve complaints.
- Company: Join a well-established client with a supportive team culture.
- Benefits: Earn between £26,436 - £30,000 plus pension and parking.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real difference by helping customers and improving their experience.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 30000 - 30000 £ per year.
Customer Service, Complaints Handler required to join our established client on a temp to perm basis asap. Hourly rate is based on a salary of between £26,436 - £30,000. Candidates who prefer a micro-managed environment will not be right for this role. The position is ideal for an individual who is not afraid to ask questions, works to their own initiative, and is confident to get stuck in. Hours of work will be Monday - Friday, 8.00am - 5.00pm.
Duties:
- First point of contact for customer queries
- Manage customer queries and complaints from initial contact through to resolution
- Keep customers informed with clear, accurate and timely updates
- Proactively contact customers to arrange and confirm upcoming appointments
- Investigate customer concerns by working closely with planners, supervisors and operational teams
- Identify root causes of complaints and support corrective actions
- Escalate complex or high-risk issues where appropriate
- Maintain accurate records using CRM and operational systems
- Produce reports on complaint trends and support continuous improvement initiatives
- Work collaboratively with internal teams to deliver excellent customer service and meet performance targets
Benefits:
- £26,436 - £30,000 per annum
- Pension
- Parking
Experience required:
- A car driver is essential due to the office location
- Previous experience in a customer service, complaints handling or customer care role is highly desirable
- Excellent verbal and written communication skills
- Strong organisational skills with the ability to manage multiple cases simultaneously
- Confident investigating issues and finding practical solutions
- A calm, professional and empathetic approach when dealing with customers
- Good IT skills, including Microsoft Office; CRM or scheduling system experience is desirable
- Ability to work effectively within a fast-paced operational environment
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Complaints Handler in Brentwood
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Focus Resourcing.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Focus Resourcing. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Service & Complaints Handler in Brentwood
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Focus Resourcing.
How to prepare for a job interview at Focus Resourcing
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Focus Resourcing's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Focus Resourcing offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
