At a Glance
- Tasks: Manage the service department, ensuring efficient workflow and high customer satisfaction.
- Company: Join a leading automotive company with a focus on quality service.
- Benefits: Competitive salary, pension, life assurance, and employee discounts.
- Other info: Opportunity for career growth in a fast-paced automotive industry.
- Why this job: Be the key contact for customers and lead a dynamic team in a thriving environment.
- Qualifications: Passion for customer service and strong communication skills required.
Automotive Service Manager required to work Monday - Friday, 8am - 6pm, and Saturdays, 8am - 2pm on a 1 in 3 rotation. Salary per hour is £45,000 - £50,000 depending on experience, plus OTE £65,000.
Daily duties:
- Managed the day-to-day operation of the service department, ensuring an efficient workflow and high levels of customer satisfaction.
- Acted as the main point of contact for customers, providing regular updates on vehicle progress and advising on any additional repair requirements.
- Scheduled workshop jobs to maximise technician productivity while meeting agreed customer deadlines.
- Allocated work based on technician skills, experience, and workshop capacity to ensure quality and efficiency.
- Monitored workshop performance, ensuring repairs and servicing were completed in line with manufacturer and company standards.
- Supported, coached, and motivated technicians and service staff to maintain high performance and encourage continuous development.
- Maintained accurate service records, repair orders, and warranty documentation, ensuring compliance with company procedures.
- Liaised with the parts department to ensure the timely availability of components, minimising vehicle downtime.
- Monitored workshop efficiency, labour utilisation, and key performance indicators to achieve departmental targets.
- Promoted a safe, organised, and compliant workshop environment, ensuring health and safety policies were followed at all times.
- Assisted in identifying opportunities to improve service processes, customer retention, and overall department performance.
Benefits: £45,000 - £50,000 - OTE £65,000, Pension, Life assurance, Employee car, Repair discount scheme.
The ideal applicant will have their own transport given the site location. The ideal applicant will have a passion for customer service, excellent face to face and telephone communication skills. Computer literacy is essential, as is the ability to learn new systems quickly.
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position.
Service Manager in Basildon employer: Focus Resourcing
Join a dynamic team as a Service Manager in the automotive industry, where your leadership will drive exceptional customer satisfaction and operational efficiency. Our company fosters a supportive work culture that prioritises employee development, offering competitive salaries, a comprehensive benefits package including pension and life assurance, and opportunities for career advancement. Located conveniently for those with their own transport, we are committed to creating a safe and organised workshop environment that encourages innovation and continuous improvement.
