Providing reception and new enquiry support within a busy legal environment, this position is paying a salary of £24,800 - £25,000 per annum.
Duties:
- Meet and greet visitors and provide a professional front of house service
- Answer incoming calls promptly and professionally, taking and passing on messages
- Handle new client enquiries, gathering information and identifying the service required
- Complete new enquiry forms, conflict checks and follow up enquiries
- Liaise with Solicitors to obtain further information where required
- Arrange client appointments with the appropriate department
- Collect relevant client ID and maintain accurate records
- Promote the firm's services and available appointments to potential clients
- Assist with incoming/outgoing post and general reception administration
Experience required:
- Previous customer service experience
- Confident and professional telephone manner
- Excellent communication and active listening skills
- Empathetic and reassuring approach, with the ability to deal calmly with sensitive or challenging enquiries
- Friendly, outgoing and confident personality
- Ability to handle confidential information with tact and discretion
- Good administration and organisational skills
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New Enquiry Assistant in Walsall employer: Focus Resourcing Limited
Focus Resourcing Limited is an excellent employer that fosters a supportive and dynamic work culture in Leigh-on-Sea, where employees are valued and encouraged to grow. With a focus on professional development and a commitment to employee well-being, the company offers unique opportunities for advancement while ensuring a collaborative environment that makes every day rewarding.
