Receptionist in Stafford

Providing reception and new enquiry support within a busy legal environment, this position is paying a salary of 24,800 - 25,000 per annum.

Duties:

• Meet and greet visitors and provide a professional front of house service




• Answer incoming calls promptly and professionally, taking and passing on messages




• Handle new client enquiries, gathering information and identifying the service required




• Complete new enquiry forms, conflict checks and follow up enquiries




• Liaise with Solicitors to obtain further information where required




• Arrange client appointments with the appropriate department




• Collect relevant client ID and maintain accurate records




• Promote the firm's services and available appointments to potential clients




• Assist with incoming/outgoing post and general reception administration

Experience required:

• Previous customer service experience




• Confident and professional telephone manner




• Excellent communication and active listening skills




• Empathetic and reassuring approach, with the ability to deal calmly with sensitive or challenging enquiries




• Friendly, outgoing and confident personality




• Ability to handle confidential information with tact and discretion




• Good administration and organisational skills

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