Halo ITSM Consultant
We are looking for an experienced Halo ITSM Consultant to join a global IT Service Management specialist based in Reading. Offering a salary of up to £80,000, hybrid working and excellent benefits, this is a fantastic opportunity to take ownership of client projects, implementing, configuring and optimising HaloITSM solutions.
Duties:
- Lead client discovery workshops to understand service management requirements and challenges
- Design and configure HaloITSM solutions including workflows, service catalogues, SLAs, automation and reporting
- Support integrations, data migration, testing and deployment
- Deliver client training, knowledge transfer and post-implementation support
- Work closely with project teams and client stakeholders to continually improve HaloITSM solutions
Benefits:
- Salary up to £80,000 depending on experience
- Hybrid working
- 24 days annual leave plus bank holidays
- Company pension, private healthcare and life insurance
- Education and training opportunities
Experience required:
- Previous experience implementing, configuring or supporting HaloITSM
- Strong understanding of IT Service Management processes and ITIL principles
- Experience gathering requirements and translating these into technical and process solutions
- Knowledge of workflows, service catalogues, SLAs, automation, reporting, integrations and data migration
- Strong communication, consultancy and stakeholder management skills
- HaloITSM and ITIL certifications would be advantageous, although relevant professional experience will also be considered.
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Halo ITSM Consultant in Reading employer: Focus Resourcing Limited
Focus Resourcing Limited is an excellent employer that fosters a supportive and dynamic work culture in Leigh-on-Sea, where employees are valued and encouraged to grow. With a focus on professional development and a commitment to employee well-being, the company offers unique opportunities for advancement while ensuring a collaborative environment that makes every day rewarding.
