Customer Service, Complaints Handler required to join our established client on a temp to perm basis asap. Hourly rate is based on a salary of between £26,436 - £28,000. Candidates who prefer a micro-managed environment will not be right for this role. The position is ideal for an individual who is not afraid to ask questions, works to their own initiative, and is confident to get stuck in. Hours of work will be Monday - Friday, 8.00am - 5.00pm.
Duties
- First point of contact for customer queries
- Manage customer queries and complaints from initial contact through to resolution
- Keep customers informed with clear, accurate and timely updates
- Proactively contact customers to arrange and confirm upcoming appointments
- Investigate customer concerns by working closely with planners, supervisors and operational teams
- Identify root causes of complaints and support corrective actions
- Escalate complex or high-risk issues where appropriate
- Maintain accurate records using CRM and operational systems
- Produce reports on complaint trends and support continuous improvement initiatives
- Work collaboratively with internal teams to deliver excellent customer service and meet performance targets
Benefits
- £26,436 - £28,000 per annum
- Pension
- Parking
Experience required
- A car driver is essential due to the office location
- Previous experience in a customer service, complaints handling or customer care role is highly desirable
- Excellent verbal and written communication skills
- Strong organisational skills with the ability to manage multiple cases simultaneously
- Confident investigating issues and finding practical solutions
- A calm, professional and empathetic approach when dealing with customers
- Good IT skills, including Microsoft Office; CRM or scheduling system experience is desirable
- Ability to work effectively within a fast-paced operational environment
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Customer Service & Complaints Handler in Brentwood employer: Focus Resourcing Limited
Focus Resourcing Limited is an excellent employer that fosters a supportive and dynamic work culture in Leigh-on-Sea, where employees are valued and encouraged to grow. With a focus on professional development and a commitment to employee well-being, the company offers unique opportunities for advancement while ensuring a collaborative environment that makes every day rewarding.
