Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Assist customers in German and English, process orders, and handle enquiries efficiently.
- Company: Established client based in Weybridge, Surrey with a supportive work culture.
- Benefits: Generous holiday allowance, pension contributions, and shopping discounts.
- Why this job: Join a dynamic team and enhance your customer service skills while making a difference.
- Qualifications: Fluent in German and English, with strong communication and multitasking abilities.
- Other info: Enjoy hybrid working and opportunities for personal development.
The predicted salary is between 30000 - 50000 £ per year.
An excellent opportunity has arisen to work for our established client who are based in Weybridge, Surrey as a German Customer Service Advisor. You will have responsibility for dealing with customer enquiries and ensuring orders are processed accurately.
Job Type: Permanent
Working Hours: Monday - Friday, 8am to 4.30pm / 8.30am - 5pm
Location: Weybridge, Surrey - hybrid working
Benefits:
- Generous holiday allowance
- Pension contributions 4.5% matched
- Yearly discretionary bonus
- Life assurance 4*annual salary
- Flexible benefits platform
- Independent financial advice service
- Enhanced Employee Assistance programme
- Shopping discounts with retailers
As the German Customer Service Advisor, you will be responsible for:
- Processing sales orders and quotations
- Developing relationships with customers and assisting with any enquiries
- Responding to all inbound calls & emails quickly and efficiently
- Ability to de-escalate calls and emails in an effective manner and know when to escalate to senior team members for resolution support
- Working in a flexible manner to assist and support other areas of the Customer Service department and customers as and when necessary
Many other duties, full job description available upon request.
The successful German Customer Service Advisor will have the following related skills / experience:
- Fluent in German and English, both verbal and written is essential
- Experience of working in a busy and demanding environment
- Commercially aware
- Ability to multitask with confident organisational skills
- Excellent communication skills
- Good working knowledge of MS Office
- Previous experience of Oracle would be advantageous but not essential
German Customer Service Advisor in Weybridge employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land German Customer Service Advisor in Weybridge
✨Tip Number 1
Get to know the company before your interview! Research their values, culture, and recent news. This will help you tailor your answers and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your German! Since this role requires fluency, brush up on your language skills. Try role-playing common customer service scenarios with a friend to build your confidence.
✨Tip Number 3
Prepare some questions to ask during the interview. This shows you're engaged and gives you a chance to find out if the company is the right fit for you. Think about what you want to know about the team or the work environment.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application and keep track of your progress. Plus, it shows you're serious about joining our team!
We think you need these skills to ace German Customer Service Advisor in Weybridge
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer service and your language skills. We want to see how your background fits the role of a German Customer Service Advisor, so don’t be shy about showcasing relevant experiences!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this opportunity and how your skills can benefit us. Keep it friendly and professional, just like we are at StudySmarter.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your application reflects your ability to convey information clearly. Whether it’s in your CV or cover letter, we want to see that you can communicate effectively in both German and English.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Focus Resourcing Group
✨Brush Up on Your Language Skills
Since this role requires fluency in both German and English, make sure you practice speaking and writing in both languages. Prepare to demonstrate your language skills during the interview by discussing your previous experiences or even role-playing customer scenarios.
✨Know the Company Inside Out
Research the company thoroughly before your interview. Understand their values, products, and customer service approach. This will not only help you answer questions more effectively but also show your genuine interest in the role and the company.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face, such as handling complaints or processing orders. Be ready to share examples from your past experience that highlight your problem-solving skills and ability to de-escalate tense situations.
✨Show Off Your Organisational Skills
As a Customer Service Advisor, you'll need to multitask and stay organised. Be prepared to discuss how you manage your time and prioritise tasks, especially in a busy environment. You could even bring a simple example of how you’ve successfully juggled multiple responsibilities in the past.
