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- Tasks: Support tenants with income collection and tenancy management while tackling anti-social behaviour.
- Company: Established housing services provider with a commitment to community support.
- Benefits: Competitive salary of £34,434, hybrid working, and opportunities for career growth.
- Why this job: Make a real difference in people's lives by providing essential housing services.
- Qualifications: Experience in tenancy services, UK driving licence, and ability to manage a varied workload.
- Other info: Join a dynamic team and enjoy a flexible work environment.
The predicted salary is between 34434 - 48307 £ per year.
Tenancy Services Officer required for an established client to join on either an immediate permanent or temp to perm basis. Working 37 hours across Monday - Friday, the salary will be £34,434, hybrid based, with an expectation for the individual to work 2 days a week in the office and the rest of the week out on site and from home.
Candidates applying for this role must have previous tenancy services experience, a UK driving license with own vehicle, and a basic DBS will be carried out should the post holder not hold a current check.
Duties:- Assist with tenants income collection, anti-social behaviour and tenancy management
- Accountable for around 850 dwellings
- Play an active part in the provision of a local, responsive, housing service as part of the tenancy services team
- Ensure tenants comply with their conditions of their tenancy
- Monitor all current accounts in arrears up to notice stage and take appropriate action
- Monitor hostel, garage and any other accounts in arrears up to notice stage
- Investigate and resolve reports of anti-social behaviour and breaches of tenancy
- Process applications and requests for changes to tenancies
- Carry out regular grounds maintenance inspections
£34,434 per annum
Experience required:- Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights
- Knowledge of housing maintenance, housing law, welfare benefits
- Experience in using Housing IT systems
- Self-motivated, and able to proactively work from home
- Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Tenancy Housing Services Officer in Southend-on-Sea employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Tenancy Housing Services Officer in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing sector and let them know you're on the lookout for a Tenancy Services Officer role. You never know who might have the inside scoop on an opportunity!
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of housing law and tenancy management. We recommend practising common interview questions with a friend or even in front of the mirror to boost your confidence.
✨Tip Number 3
Showcase your experience! When you get the chance to chat with potential employers, highlight your previous tenancy services experience and how it relates to the role. Be specific about your achievements and how you can add value.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we regularly update our listings, so keep checking back for new opportunities that fit your skills.
We think you need these skills to ace Tenancy Housing Services Officer in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous tenancy services experience. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Tenancy Services Officer role. Be sure to mention your understanding of housing law and your proactive approach to tenancy management.
Showcase Your Soft Skills: We value self-motivation and the ability to stay calm under pressure. In your application, give examples of how you've successfully managed a busy workload or resolved conflicts in the past.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to keep track of your application and ensure you’re considered for this and future roles. Plus, you’ll find all our current vacancies there!
How to prepare for a job interview at Focus Resourcing Group
✨Know Your Tenancy Services
Make sure you brush up on your knowledge of tenancy services and housing law. Familiarise yourself with common issues like income collection and anti-social behaviour, as these are key aspects of the role. Being able to discuss these topics confidently will show that you're serious about the position.
✨Showcase Your Experience
Prepare specific examples from your previous roles that demonstrate your experience in tenancy management and dealing with arrears. Use the STAR method (Situation, Task, Action, Result) to structure your answers, making it easy for the interviewer to see how you've successfully handled similar situations in the past.
✨Demonstrate Your Organisational Skills
Since the role involves managing a busy workload, be ready to discuss how you prioritise tasks and stay organised. Share any tools or methods you use to keep track of your responsibilities, especially when working from home. This will highlight your self-motivation and ability to work independently.
✨Ask Insightful Questions
Prepare thoughtful questions to ask at the end of the interview. Inquire about the team dynamics, challenges they face in tenancy services, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.