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- Tasks: Support service delivery and ensure client satisfaction while managing a busy workload.
- Company: Join a dynamic team focused on delivering exceptional service.
- Benefits: Enjoy 28 days holiday, pension scheme, and extensive training opportunities.
- Why this job: Make a real difference in customer relationships and develop your problem-solving skills.
- Qualifications: Organisational skills and proficiency in Microsoft Office are essential.
- Other info: Great opportunity for career growth in a supportive environment.
The predicted salary is between 27000 - 37800 £ per year.
Service Delivery Accounts Assistant needed to cover a year's FTC starting in April, this position is paying an annual salary of £27,000. Working hours are Monday to Friday 9am - 5:30pm.
Duties:
- Ensuring all contracted work is being delivered to client expectations and within agreed
- Supporting the planning team to ensure all work is scheduled in line with KPIs
- Problem solving - to include customer complaints & delivery issues.
- Ensuring records are kept up to date with progress
- Liaising with Sales Account Manager on any upselling/cross selling opportunities and remedial works
- Ensure line manager is up to date with any issues which may affect customer relationships
- Nurture good relationships with customers and colleagues
Benefits:
- 28 Days Holiday inc Bank Holidays
- Pension Scheme
- Extensive Training
- Referral Scheme
Experience required:
- Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
- PC literate with Microsoft Excel, Word and Outlook skills
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
FTC - Service Delivery Accounts Assistant in Southend-on-Sea employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land FTC - Service Delivery Accounts Assistant in Southend-on-Sea
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute. Practise common interview questions and think of examples that showcase your skills, especially around problem-solving and customer relations.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. It also keeps you fresh in the interviewer's mind as they make their decision.
✨Tip Number 4
Don’t forget to check our website regularly for new opportunities! We’re always updating our listings, and applying directly through us can give you a better chance at landing that dream job.
We think you need these skills to ace FTC - Service Delivery Accounts Assistant in Southend-on-Sea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights the skills and experiences that match the Service Delivery Accounts Assistant role. We want to see how you can organise a busy workload and handle customer complaints, so don’t hold back on those examples!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this FTC position. We love seeing enthusiasm, so let us know why you’re excited about working with us at StudySmarter.
Showcase Your Problem-Solving Skills: Since problem-solving is key in this role, include specific instances where you've successfully tackled challenges. We want to know how you’ve kept calm under pressure and resolved issues effectively!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to keep track of your application and ensure it gets the attention it deserves. Plus, you can check out other opportunities while you’re there!
How to prepare for a job interview at Focus Resourcing Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Service Delivery Accounts Assistant. Familiarise yourself with the key duties mentioned in the job description, like managing customer expectations and liaising with the Sales Account Manager. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Problem-Solving Skills
Since the role involves handling customer complaints and delivery issues, prepare examples from your past experiences where you've successfully resolved similar problems. Be ready to discuss how you approached these challenges and what the outcomes were, as this will highlight your proactive approach.
✨Demonstrate Your Organisational Skills
The ability to manage a busy workload is crucial for this position. During the interview, share specific strategies or tools you use to stay organised and prioritise tasks. This could include mentioning your proficiency with Microsoft Excel or any other methods that help you keep track of progress and deadlines.
✨Build Rapport with Interviewers
Nurturing good relationships is key in this role, so use the interview as an opportunity to connect with your interviewers. Be friendly, engage in conversation, and show genuine interest in their experiences at the company. This will not only make you memorable but also demonstrate your interpersonal skills.
