Service Management Lead (Permanent)

Service Management Lead (Permanent)

Full-Time 30000 - 40000 Β£ / year (est.) No working from home possible
Focus Resourcing Group

At a Glance

  • Tasks: Lead a high-performing team to enhance customer service and improve supporter experiences.
  • Company: Join a dynamic organisation focused on exceptional supporter engagement.
  • Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
  • Other info: Exciting role with potential for career advancement in a supportive environment.
  • Why this job: Make a real difference by solving complex challenges in customer service.
  • Qualifications: Proven leadership experience in customer service and a passion for process improvement.

The predicted salary is between 30000 - 40000 Β£ per year.

  • 12-Month Fixed-Term Contract
  • Based: NW London/Hybrid working

Are you an experienced customer service leader with a passion for delivering exceptional supporter experiences?

Do you enjoy improving processes, leading high-performing teams and solving complex challenges?

If so, we'd love to hear from you.

We're looking for a Supporter Services Team Leader (Engagement & Contact) to join our client's fund...

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Service Management Lead (Permanent) employer: Focus Resourcing Group

Join a dynamic team where your sales expertise will be valued and rewarded. Our company fosters a collaborative work culture that prioritises employee growth, offering ongoing training and development opportunities to help you excel in your career. Located in a vibrant area, we provide a competitive salary package along with bonuses, ensuring that your hard work is recognised and appreciated.

Focus Resourcing Group

Contact Details:

Focus Resourcing Group Recruitment Team

We think you need these skills to ace Service Management Lead (Permanent)

Customer Service Leadership
Process Improvement
Team Leadership
Problem-Solving Skills
Exceptional Communication Skills
Stakeholder Engagement
Performance Management