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- Tasks: Diagnose and resolve IT issues on-site, making a real difference for customers.
- Company: Join a leading national IT Service Provider with a strong reputation.
- Benefits: Competitive salary, private healthcare, generous holiday, and pension scheme.
- Why this job: Be the tech hero who bridges issues and business success while travelling around Essex & North London.
- Qualifications: Experience in IT maintenance, excellent customer service skills, and a clean driving licence.
- Other info: Enjoy a dynamic role with opportunities for overtime and career growth.
The predicted salary is between 26300 - 26300 £ per year.
Our outstanding and successful client, a national IT Service Provider who supports some of the biggest household names in the UK, is looking to recruit an experienced IT Field Technician to join them on a permanent basis. You will be based in the Essex & Northeast London area and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers' on-site technology, including EPOS, business systems, and back office servers.
Location: Essex & North London region (on-site visits + remote reporting)
Travel: Significant regional travel with some overnight stays (full expenses and accommodation provided)
Company Van: Van + fuel card provided (full, clean manual UK Licence required to be considered for this role).
Hours: Monday to Friday (core hours will be between 8am-5:30pm - with 1 in 8 weekends)
Salary & Benefits: Salary will be £26,300 (£24,200 plus £2,100 for standard weekend overtime), plus additional overtime which will take your salary higher. You will get an excellent benefits package including 23 days holiday per annum + bank, private healthcare provided through BUPA, death in service (4 x salary), group income protection, company pension.
What You’ll Do:
- Visit customer sites to diagnose & resolve EPOS, network, and business system issues
- Capture photographic evidence and compile clear, actionable reports
- Coordinate fixes - liaise with management, IT providers & third parties
- Mediating IT solutions between franchisees, service desks, and IT contractors
- Ensure accurate stock tracking & report completion for smooth operations
- Keep stakeholders informed & updated at all times
What we’re looking for:
- Excellent experience in IT maintenance and fault diagnosis, including hardware, networks, and systems
- Excellent Customer Service skills and the ability to communicate effectively with internal and external customers, stakeholders and third parties.
- High degree of flexibility in terms of hours of work and location.
- High level of health, safety and environmental compliance
- Full clean driving license.
- Clean DBS required.
IT Field Technician in Romford employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Technician in Romford
✨Tip Number 1
Get to know the company inside out! Research their values, recent projects, and the tech they use. This way, when you chat with them, you can show off your knowledge and how you can fit right in.
✨Tip Number 2
Practice your troubleshooting skills! You might get asked to solve a problem on the spot during interviews. Brush up on your technical know-how and be ready to demonstrate how you tackle issues like EPOS or network glitches.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. A friendly chat can sometimes lead to insider tips or even a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace IT Field Technician in Romford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT maintenance and fault diagnosis. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service abilities and any relevant technical expertise!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the IT Field Technician role. Share specific examples of how you've resolved technical issues in the past and how you can make a difference for our customers.
Show Off Your Communication Skills: Since you'll be liaising with various stakeholders, it's crucial to demonstrate your communication skills in your application. Use clear and concise language, and maybe even include a brief example of a time you effectively communicated a complex IT issue to a non-technical audience.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status!
How to prepare for a job interview at Focus Resourcing Group
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of EPOS systems, network troubleshooting, and business systems. Be ready to discuss specific technical issues you've resolved in the past and how you approached them. This will show that you’re not just familiar with the tech but can also handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role involves a lot of interaction with customers, be prepared to share examples of how you've provided excellent customer service. Think about times when you turned a frustrated customer into a satisfied one. This will highlight your ability to communicate effectively and maintain positive relationships.
✨Demonstrate Flexibility and Adaptability
With significant travel and varying hours, it’s crucial to show that you can adapt to changing situations. Share experiences where you had to adjust your plans or work outside of normal hours to meet a customer's needs. This will demonstrate your commitment and reliability.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This shows that you’re genuinely interested in the position and helps you assess if it’s the right fit for you.