At a Glance
- Tasks: Lead resident engagement initiatives and manage a small team to enhance community involvement.
- Company: Join a forward-thinking organisation dedicated to improving social housing experiences.
- Benefits: Earn £40,777 per year with a pension and opportunities for professional growth.
- Other info: Dynamic role with the chance to organise impactful events and drive positive change.
- Why this job: Make a real difference in residents' lives while developing your leadership skills.
- Qualifications: Strong communication skills and experience in team management are essential.
The predicted salary is between 40777 - 40777 £ per year.
Resident Engagement Team Leader required for an initial contract until the end of March 2027, to lead on developing and delivering resident engagement, managing a small team of 3. Working 37 hours a week, Monday - Friday, the salary will be £40,777.
Candidates applying for this role must have extremely confident communication skills, and a passion to drive and deliver engagement with residents. Social housing knowledge is beneficial, however engagement, conflict resolution and the genuine ability to turn a negative situation into a positive, finding alternatives for residents is far more valuable.
Duties:
- Lead Stop Social Housing Stigma Campaign
- Develop and report resident engagement outcomes
- Organise a large annual event, gathering resident feedback to drive service improvements
- Develop meaningful performance metrics reported by residents to monitor and guide service improvements
- Conduct data analysis based on resident feedback, identifying trends and opportunities to enhance and inform decisions
- Oversee resident engagement events and activities to include the planning and delivery of engagement events and activities across housing stock, including general needs, sheltered, and temporary accommodations
- Develop and implement strategies to engage underrepresented resident groups
- Line-manage Resident Engagement Officers and Assistants
- Provide residents with transparent information on organisation performance, empowering them to challenge, scrutinise, and influence service improvements in line with the Consumer Standards
- Coordinate with the communications team to promote resident engagement activities through social media and other channels, ensuring effective outreach and participation
Benefits:
£40,777 annum Pension
Experience required:
- Able to use lifts, climb up to 15 floors of stairs, and not afraid of heights
- Experience supervising, developing and motivating a team
- Experience setting and monitoring performance targets
- Experience delivering employee training
- Self-motivated, pro-active, empathetic, resilient, creative
- Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks
Desirable experience:
- Experience delivering resident training
- Comprehensive understanding and experience of local authority, social housing resident engagement services
- Experience working in social housing resident engagement services
- An understanding of national resident empowerment and engagement and housing policy and practice
Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website.
Resident Engagement Team Leader employer: Focus Resourcing Group
Join a dynamic team where your sales expertise will be valued and rewarded. Our company fosters a collaborative work culture that prioritises employee growth, offering ongoing training and development opportunities to help you excel in your career. Located in a vibrant area, we provide a competitive salary package along with bonuses, ensuring that your hard work is recognised and appreciated.
StudySmarter Expert Advice🤫
We think this is how you could land Resident Engagement Team Leader
✨Get Involved in Local Community Projects
One of the best ways to land a temporary role in social work is to dive headfirst into local community projects. Volunteer your time or skills at local charities or community centres to not only gain experience but also to connect with professionals in the field. They might just have some insider knowledge on temporary positions that pop up!
✨Engage with Social Work Networks
Join online forums and social media groups specifically for social workers. Platforms like Facebook or LinkedIn have dedicated groups where professionals share temporary job opportunities. Being an active member can help you stay in the loop and even get recommendations from those already in the field.
✨Attend Workshops and Seminars
Keep an eye out for workshops, seminars, or conferences related to social work in your area. These events aren't just great for learning; they're also hotbeds for networking! You never know who might be hiring or can point you towards a temporary position while you're soaking up new skills.
✨Apply Directly Through Our Website!
When you spot a role that piques your interest, especially for a temporary position, make sure to apply directly through our website! This not only shows your commitment to Focus Resourcing Group, but also gives you an edge by putting your application right in front of the hiring team. Let’s get you moving on that path to your next opportunity!
We think you need these skills to ace Resident Engagement Team Leader
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let's highlight why you're passionate about social work and how your values align with those of Focus Resourcing Group. Share specific experiences where you made a difference, as this field thrives on genuine motivation and connection.
Demonstrate Relevant Experience:When listing your experience, focus on any internships, volunteer roles, or temporary positions you've had in social work or related fields. Those skills are gold! Think about situations where you helped individuals or communities, and don't forget to mention any relevant certifications, like safeguarding or mental health first aid.
Keep It Concise and Relevant:Remember, for a temporary role, hiring managers want to see how you fit in and can hit the ground running. Keep your CV clear and to the point, showcasing only the experience that really matters for the role at Focus Resourcing Group. We recommend a two-page limit – make every word count!
Emphasise Flexibility and Adaptability:Considering this is a temporary position, it's vital to show you can adapt to new environments quickly. In your application, highlight any past experiences where you had to adjust to different teams or roles smoothly. This shows you understand the nature of temporary work and are ready for the challenge!
How to prepare for a job interview at Focus Resourcing Group
✨Sharpen Your Empathy Skills
In social work, it's all about understanding and connecting with people from diverse backgrounds. Make sure to prepare some examples from your experience where you've demonstrated empathy and resilience. Practising active listening techniques can help you articulate your approach during the interview with Focus Resourcing Group.
✨Know Your Frameworks
Familiarise yourself with key social work theories and frameworks, like the ecological systems theory or person-centred approaches. These concepts might pop up during your interview for the temporary Resident Engagement Team Leader role at Focus Resourcing Group, so it's good to have a couple of insights ready to share.
✨Highlight Flexibility and Adaptability
Since this is a temporary position, showcasing your flexibility is key. Be prepared to discuss past experiences where you quickly adapted to new environments or changing client needs, which is crucial in the dynamic world of social work.
✨Prepare for Scenario-Based Questions
Expect some scenario-based questions that test your decision-making skills and ethical judgement. Think about how you would handle specific challenges you might face in the field. Having a clear structure for your answers will show Focus Resourcing Group that you can think critically and act effectively under pressure.
