Ecommerce Account Manager in Reading

Are you ready to take the next step in your career with a dynamic and innovative company? Our client is looking for a proactive, customer-focused Ecommerce Account Manager to join their growing team in Reading, Berkshire. You'll become part of a well-established and close-knit team of design consultants, engineers, project managers, programmers, and technicians who are committed to delivering high-quality solutions to clients nationwide. Alongside their core integration services, the business operates a successful Ecommerce store, and you'll play a key role in its continued growth and success.

The Role

As the Ecommerce Account Manager, you'll be responsible for managing and developing the company's online customer accounts, delivering an outstanding customer experience from the first enquiry through to post-sale support and ongoing account management. Acting as the primary point of contact for all Ecommerce enquiries, you'll build strong customer relationships, identify opportunities to increase sales, and ensure customers receive a seamless and professional service throughout their journey.

Key Responsibilities

• Respond promptly and professionally to all Ecommerce enquiries.
• Manage the customer journey from initial enquiry through to post-sale account management.
• Build and maintain strong relationships with customers to encourage repeat business.
• Identify sales opportunities and generate qualified leads for the Senior Business Development team.
• Proactively identify opportunities to expand product and service offerings.
• Manage customer enquiries within agreed service level agreements (SLAs).
• Work collaboratively with colleagues to support the continued success of the business.

What we are looking for

To be successful in this role, you'll have:

• Previous experience in customer service, account management, or Ecommerce support.
• Excellent communication and relationship-building skills.
• The ability to prioritise and manage multiple tasks in a fast-paced environment.
• Experience using CRM systems and Ecommerce platforms (essential).
• A basic understanding of AV products and solutions would be advantageous but is not essential.

What's in It for You?

In return, you'll receive a competitive benefits package, including:

• 22 days' annual leave.
• Employee Assistance Programme (EAP).
• Medicash healthcare cash plan.
• Life Assurance.
• The opportunity to join a supportive, collaborative team with genuine opportunities for professional development.

If you're passionate about delivering exceptional customer service, building lasting client relationships, and want to be part of a business that values innovation and continuous improvement, we'd love to hear from you.