At a Glance
- Tasks: Deliver top-notch customer service and manage enquiries efficiently.
- Company: Join a prestigious client known for excellent customer support.
- Benefits: Competitive salary of £25,000, Monday to Friday hours, and a supportive team environment.
- Other info: Opportunity to grow in a dynamic role with a friendly team.
- Why this job: Be the first point of contact and make a real difference in customer experiences.
- Qualifications: Strong admin skills, problem-solving attitude, and previous customer service experience.
The predicted salary is between 25000 - 25000 £ per year.
Our prestigious client is currently recruiting for a Customer Support Administrator to join their team. The main purpose of this position is to deliver excellent service to both our existing and potential customers, making sure every enquiry, issue, or request is handled quickly, efficiently, and professionally from start to finish.
Job Type: Permanent
Working Hours: Monday - Friday, 8.30am - 5pm
Location: Reading, office based
Salary: £25,000
As the Customer Support Administrator, you will be responsible for:
- Acting as the first point of contact for customers, logging and tracking faults on Salesforce through to resolution.
- Scheduling and coordinating engineer diaries to make the best use of time and resources.
- Communicating with customers to arrange engineer visits, breakdowns, maintenance, installations, and collections.
- Processing customer orders for supplies, parts, and consumables using Xero, including sales orders and delivery notes.
- Creating quotes and correspondence for supplies and maintenance contracts for both existing and prospective customers.
- Managing customer queries and resolving issues in a calm, helpful, and efficient manner.
- Arranging the shipping of parts and supplies to customers and engineers.
- Helping in the warehouse with shipping machines and completing admin tasks.
- Carrying out general Salesforce admin, including updating customer contact and address details.
- Ordering and maintaining stock levels for engineer parts.
- Assisting with processing sales orders when required.
- Helping with one-off tasks and projects as they come up.
The successful Customer Support Administrator will have the following related skills and experience:
- A proactive, positive attitude with a natural ability to solve problems.
- Strong admin skills, good numeracy and literacy, and great attention to detail.
- Previous experience in a customer service or support role.
- Confidence following processes and procedures.
- Clear and friendly communication skills, both written and verbal.
- Comfortable using Microsoft Office and general PC systems.
- Experience with Salesforce and Xero is a bonus, but not essential.
- A team player with a 'can-do' mindset who's happy to support others.
- A full UK driving licence is helpful, but not essential.
Customer Service Administrator in Reading employer: Focus Resourcing Group
Join a dynamic team in Reading as a Customer Service Administrator, where your contributions will be valued and recognised. Our company fosters a supportive work culture that prioritises employee growth through ongoing training and development opportunities, ensuring you can thrive in your role. Enjoy a competitive salary, a Monday to Friday schedule, and the chance to make a real impact by delivering exceptional service to our customers.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in Reading
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even former colleagues who might know someone in the industry. A personal connection can often get your foot in the door faster than any application.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common interview questions. We want you to feel confident and ready to showcase your skills, especially your customer service experience.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the role and appreciate the opportunity to chat.
✨Tip Number 4
Apply through our website! We make it super easy for you to find roles that match your skills. Plus, it helps us keep track of your application and get back to you quicker!
We think you need these skills to ace Customer Service Administrator in Reading
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Support Administrator role. Highlight your relevant experience in customer service and any admin skills that match what we're looking for. A personalised CV shows us you're genuinely interested!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Mention specific skills like problem-solving and communication, and don’t forget to show off your positive attitude!
Show Off Your Tech Skills:If you've got experience with Salesforce or Xero, make sure to mention it! Even if you haven't used them before, highlight your comfort with tech and willingness to learn. We love a proactive learner!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at Focus Resourcing Group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss how you would handle common scenarios, like dealing with an upset customer or managing multiple enquiries at once. This shows that you understand the role and can think on your feet.
✨Familiarise Yourself with Salesforce and Xero
Even if you haven't used Salesforce or Xero before, do a bit of research. Understanding how these systems work will give you an edge. You could mention any similar software you've used, which demonstrates your adaptability and willingness to learn.
✨Show Off Your Problem-Solving Skills
Prepare examples from your past experiences where you successfully resolved issues for customers. Highlight your proactive approach and how you maintained a positive attitude throughout. This is key for a Customer Support Administrator role!
✨Practice Clear Communication
Since communication is crucial in this role, practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable. Remember, a friendly tone goes a long way in customer service!
