Senior Pensions Administrator in Portsmouth

At the heart of every pension scheme are its members. That's why our client combines outstanding customer service with technical expertise, robust quality controls, and a supportive team culture. We're now looking for a DB Pensions Administrator to join their growing administration team and help deliver a first-class service to our clients and their members. This role is ideal for someone with existing DB pensions experience who is keen to develop their career within a professional, forward-thinking organisation.

The Role

• Delivering accurate, timely, and customer-focused pension administration services across a portfolio of schemes.
• Managing a wide range of DB administration activities, including leavers, retirements, transfers (in and out), and deaths.
• Updating pension administration systems and databases accurately.
• Logging, scanning, and managing post and correspondence.
• Handling internal and external telephone and written enquiries professionally.
• Running automated system calculations and completing manual benefit calculations where required.
• Producing customer correspondence to draft or final letter standards using electronic document management systems.
• Monitoring procedural developments and supporting the implementation of changes.
• Returning original documentation and certificates to members securely.
• Amending and, with experience, checking non-financial transactions such as changes of address.
• Developing knowledge of assigned clients and their pension schemes.
• Supporting project work and wider team initiatives.
• Providing informal mentoring and support to junior team members.
• Working collaboratively with internal and external teams (e.g. Payroll, Accounts, Admin Support).
• Accurately recording time and meeting utilisation targets.
• Contributing to non-client activities such as training, technical committees, and events.

About You

Essential experience and skills:

• Proven experience in Defined Benefits (DB) pensions administration, covering leavers, retirements, deaths, and transfers.
• Strong numerical aptitude, demonstrated through work experience or qualifications.
• IT-confident, particularly in Microsoft Word, Excel, and Outlook.
• Highly organised with excellent planning and prioritisation skills.
• Able to manage multiple tasks and meet deadlines.
• Accurate, detail-focused, and quality-driven.
• Strong written and verbal communication skills.

Benefits on offer:

• Competitive salary and annual discretionary bonus.
• 25 days' holiday, with buy/sell flexibility.
• Pension contribution matching.
• Healthcare plans, life assurance, and retailer discounts.
• Flexible benefits scheme, employee assistance programme, and digital GP service.
• Paid volunteering days and opportunities to take part in community initiatives.
• Employee referral bonus for introducing successful candidates.
• A supportive environment that encourages learning, development, and career progression.