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- Tasks: Lead customer care for new homes, ensuring top-notch service and satisfaction.
- Company: Join a reputable company specializing in new builds and customer care excellence.
- Benefits: Enjoy a competitive salary and hybrid working options for better work-life balance.
- Why this job: Make a real impact in customer experiences while working in a supportive environment.
- Qualifications: Must have experience in New Homes and previous Customer Care Manager roles.
- Other info: This is a 1-year maternity cover contract based in Chelmsford with occasional office work.
The predicted salary is between 52000 - 55000 £ per year.
New Build Customer Care Manager required for a 1 year maternity cover contract. Located in Chelmsford, this candidate will be required to work occasionally from their Brentwood office, and there will be some hybrid working. Salary is between £52,000 – £55,000. Candidates applying must be experienced in New Homes, New Build, and have worked in a Customer Care Manager role previously. Duties: Fully investigate new build, new homes , customer complaints and resolve promptly and efficiently Determine quality and finish of newly constructed properties through the submission of Stage 16 and Stage 17 quality inspections Follow inspections, advise Site Manager to carry out remedial works before completion to customer in readiness for Stage 17 quality control acceptance Provide information to the Head of Customer Service regarding inspections carried out, including recurring defects and poor workmanship Carry out visits to customers\’ homes to review reported defects , poor workmanship, queries, determine course of action as required Monitor contractors and maintenance operatives whilst remedial works are being undertaken Attend NHBC resolutions and investigations Benefits: £52,000 – £55,000 per annum On-site parking Car allowance Hybrid working available Experience required: Customer Care, Customer Service management experience in New Build, New Homes Understanding of NHBC Ability to organise a busy and varied workload, remain calm under pressure, and proactive in approach to tasks PC literate with Microsoft Excel, Word and Outlook skills Please bear in mind that you may not hear from us straight away. Due to the high level of applications, we receive every day, we can only respond to applicants whose skills and qualifications are suitable for this position. If you would like to be considered for similar and future positions, or for a complete listing of all our current vacancies, please visit our website. JBRP1_UKTJ
New Homes Customer Care Manager employer: Resourcing Group
Contact Detail:
Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Homes Customer Care Manager
✨Tip Number 1
Make sure to highlight your experience in the New Homes and New Build sectors during your interview. Be prepared to discuss specific projects you've managed and how you handled customer care challenges.
✨Tip Number 2
Familiarize yourself with the local housing market in Chelmsford and Brentwood. Showing that you understand the area and its unique customer needs can set you apart from other candidates.
✨Tip Number 3
Demonstrate your leadership skills by sharing examples of how you've successfully led a team in a Customer Care Manager role. Highlight any initiatives you've implemented that improved customer satisfaction.
✨Tip Number 4
Prepare questions about the company's approach to customer care in new builds. This shows your genuine interest in the role and helps you assess if the company culture aligns with your values.
We think you need these skills to ace New Homes Customer Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in New Homes and Customer Care Management. Use specific examples from your previous roles that demonstrate your skills and achievements in these areas.
Craft a Compelling Cover Letter: Write a cover letter that clearly outlines why you are the perfect fit for the New Build Customer Care Manager position. Mention your relevant experience, your understanding of the industry, and how you can contribute to the company's success.
Showcase Relevant Skills: In your application, emphasize key skills such as communication, problem-solving, and customer service. Provide examples of how you've successfully managed customer care in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Resourcing Group
✨Show Your Expertise in New Homes
Make sure to highlight your experience in the New Homes sector. Be prepared to discuss specific projects you've managed and how you handled customer care in those situations.
✨Demonstrate Strong Communication Skills
As a Customer Care Manager, effective communication is key. Practice articulating your thoughts clearly and confidently, and be ready to provide examples of how you've resolved customer issues in the past.
✨Prepare for Hybrid Working Questions
Since the role involves hybrid working, think about how you manage your time and productivity in both office and remote settings. Be ready to discuss your strategies for staying organized and connected with your team.
✨Research the Company Culture
Understanding the company's values and culture can give you an edge. Look into their approach to customer care and any recent news or projects they’ve undertaken to show your genuine interest.
