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For Companies At a Glance
- Tasks: Manage customer care for new homes, ensuring satisfaction and resolving issues.
- Company: Join a reputable developer known for quality residential builds.
- Benefits: Enjoy hybrid working, flexible hours, and competitive salary.
- Why this job: Be part of a growing team making a real impact in the housing sector.
- Qualifications: Experience in residential construction and customer service is essential.
- Other info: Site visits mainly in Essex, Kent, and occasionally Suffolk and London.
The predicted salary is between 45000 - 55000 £ per year.
Customer Care Manager with previous new build experience in residential build construction to join a growing and established new homes developer. This role offers 1 day a week hybrid working, with site visits predominately in Essex and Kent, at times Suffolk and London.
Hours of work will be Monday - Thursday, 8.00am - 5.30pm and Friday 8.00am - 4.30pm.
The salary is between £45,000 - £55,000 depending on experience.
New Homes Customer Care Manager employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land New Homes Customer Care Manager
✨Tip Number 1
Familiarise yourself with the latest trends in residential construction and customer care. This knowledge will not only help you during interviews but also demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the new homes sector, especially those who have experience in customer care roles. Attend industry events or join relevant online forums to make connections that could lead to valuable insights or referrals.
✨Tip Number 3
Prepare specific examples from your past experiences that showcase your problem-solving skills and ability to manage customer expectations. Being able to articulate these scenarios will set you apart during discussions.
✨Tip Number 4
Research the company’s values and recent projects. Tailoring your conversations to align with their mission and demonstrating your understanding of their work can significantly enhance your chances of making a positive impression.
We think you need these skills to ace New Homes Customer Care Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your previous experience in residential build construction. Focus on specific projects you've managed or been involved with, especially those related to new builds.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of the new homes market. Mention any relevant skills or experiences that align with the role, particularly in managing customer relationships.
Highlight Relevant Skills: In your application, emphasise skills such as problem-solving, communication, and project management. These are crucial for a Customer Care Manager in the new homes sector.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is vital in this role.
How to prepare for a job interview at Focus Resourcing Group
✨Showcase Your Experience
Make sure to highlight your previous experience in residential build construction. Be prepared to discuss specific projects you've worked on and how your role contributed to their success.
✨Understand the Company
Research the new homes developer thoroughly. Familiarise yourself with their projects, values, and any recent news. This will help you tailor your answers and show genuine interest in the company.
✨Prepare for Site Visit Questions
Since the role involves site visits, be ready to discuss how you handle on-site challenges. Think about examples where you've resolved issues or improved customer satisfaction during a project.
✨Demonstrate Strong Communication Skills
As a Customer Care Manager, communication is key. Prepare to give examples of how you've effectively communicated with clients, contractors, and team members to ensure smooth operations and customer satisfaction.
