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- Tasks: Provide top-notch customer service and assist clients with their pension queries via email.
- Company: Join a prestigious pensions consultancy with a supportive team environment.
- Benefits: Comprehensive training, professional development, and a chance to enhance your customer service skills.
- Why this job: Make a difference by helping clients access their pension information and ensuring their satisfaction.
- Qualifications: Previous customer service experience and strong IT skills are essential.
- Other info: Office-based role with a commitment of 3 months or longer; full background checks required.
The predicted salary is between 500 - 1500 £ per month.
Office Based
Great training and team environment
Assignment is 3 months or longer - please only apply if you can commit 3 + months
Working hours 8.45-5.00pm Mon to Friday
Full criminal and credit check is done before starting the role
No parking as city centre
Our prestigious client is a pensions consultancy. Due to heavy workload the client now needs temporary staff to support the team. Your role will focus on providing support to pension members. You will be responding to client emails regarding their pensions. You will respond via email to help the customer access their pension information online.
Your role:
- Deliver excellent front line customer service to clients via email
- Checking the client's confidential information
- Assist clients to get online to their pension accounts
- Updating the database
- General administration duties
The person:
- Previous customer service experience in an office environment
- Able to produce professional email responses
- Desire to deliver excellent customer service
- Strong IT skills
- Patience to talk customers through technical information
- Quick to learn
A full credit check and criminal records check needs to be cleared before you can take on this assignment with our client.
Customer Service Advisor in Middlesbrough employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Middlesbrough
✨Tip Number 1
Get to know the company before your interview! Research their values and mission, especially since they’re in pensions consultancy. This will help you tailor your responses and show that you’re genuinely interested.
✨Tip Number 2
Practice your email communication skills. Since you'll be responding to clients via email, it’s crucial to demonstrate your ability to write clear and professional messages. Maybe even draft a few sample responses to common queries!
✨Tip Number 3
Show off your customer service experience! Think of specific examples where you’ve gone above and beyond for a customer. This will highlight your commitment to delivering excellent service, which is key for this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that Customer Service Advisor role.
We think you need these skills to ace Customer Service Advisor in Middlesbrough
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight your previous customer service experience. We want to see how your skills match the role, so don’t be shy about showcasing your strengths!
Professional Email Etiquette: Since you'll be responding to clients via email, it's crucial to demonstrate your ability to write professional and clear emails. Use proper grammar and structure in your application to show us you can communicate effectively.
Show Your Enthusiasm: Let us know why you're excited about this role! A bit of personality goes a long way, so share what draws you to the position and how you can contribute to our team.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role without any hiccups!
How to prepare for a job interview at Focus Resourcing Group
✨Know Your Stuff
Make sure you understand the basics of pensions and customer service. Brush up on common queries clients might have about their pensions, as this will show your potential employer that you're proactive and knowledgeable.
✨Email Etiquette is Key
Since you'll be responding to clients via email, practice writing clear and professional emails. Use a friendly tone, but keep it concise. This will demonstrate your communication skills and ability to handle client inquiries effectively.
✨Showcase Your IT Skills
Be prepared to discuss your IT skills during the interview. Familiarise yourself with common software used in customer service roles, and be ready to explain how you've used technology to improve customer interactions in the past.
✨Demonstrate Patience and Empathy
In customer service, patience is crucial. Think of examples from your previous experience where you helped a frustrated customer. Highlight how you managed to resolve their issues while maintaining a positive attitude.
