At a Glance
- Tasks: Troubleshoot technical issues and provide support to clients and the public.
- Company: Join a well-established company with a supportive team environment.
- Benefits: Competitive salary, 20 days holiday, and opportunities for professional growth.
- Other info: Enjoy a dynamic office role with occasional site visits.
- Why this job: Make a difference by helping others solve their tech problems every day.
- Qualifications: Experience in technical support and strong communication skills.
The predicted salary is between 35000 - 40000 £ per year.
Technical Support Engineer required to join our established team in what will be an office-based role, with potential, very occasional on-site visits. Salary will be between £35,000 - £40,000 depending on experience.
Duties:
- Troubleshoot end user technical product issues
- Support both business clients, electricians, installers as well as the general public
- Work with a ticketing system, handling both inbound and outbound support calls and emails
- Remote monitoring to try to find a solution over the telephone
- Diary management organising weekly site visits to customers' homes and commercial sites
- Route planning
- Remotely diagnose product issues
- Provide external and internal technical product training
- Assist the Head of Technical with development, writing up and implementing of ISO procedures for the department
- Assist with technical documentation - development, classification, vetting, version management, etc.
Benefits:
£35,000- £40,000, 20 days holiday plus
Technical Support Engineer in London employer: Focus Resourcing Group
Join a dynamic team where your sales expertise will be valued and rewarded. Our company fosters a collaborative work culture that prioritises employee growth, offering ongoing training and development opportunities to help you excel in your career. Located in a vibrant area, we provide a competitive salary package along with bonuses, ensuring that your hard work is recognised and appreciated.
We think you need these skills to ace Technical Support Engineer in London
Troubleshooting
Technical Support
Customer Service
Ticketing System Management
Remote Monitoring
Diary Management
Route Planning
