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For Companies At a Glance
- Tasks: Diagnose and resolve IT issues on-site, ensuring smooth operations for customers.
- Company: Join a leading national IT Service Provider working with top UK brands.
- Benefits: Enjoy a competitive salary, private healthcare, generous holiday, and a company van.
- Why this job: Make a real impact by bridging tech issues and business success in a dynamic environment.
- Qualifications: Experience in IT maintenance, excellent customer service skills, and a clean driving license required.
- Other info: Significant travel with overnight stays; flexible hours and a supportive team culture.
The predicted salary is between 24000 - 28000 £ per year.
Job Description
Our outstanding and successful client, a national IT Service Provider who work with some of the biggest household names in the UK are looking to recruit an experienced IT Field Technician to join them on a permanent basis.
You will be based in the Falkirk/Glenrothes/ Dundee area, and will attend customer sites in the region to diagnose and resolve technical IT issues relating to customers on-site t…
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IT Field Technician employer: Focus Resourcing Group
Contact Detail:
Focus Resourcing Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Field Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as EPOS systems and business networks. Having hands-on experience or knowledge about these systems will help you stand out during interviews.
✨Tip Number 2
Network with professionals in the IT field, especially those who work in similar roles. Attend local tech meetups or online forums to connect with others who might provide insights or even referrals for the position.
✨Tip Number 3
Prepare to discuss real-life scenarios where you've successfully diagnosed and resolved IT issues. Being able to share specific examples will demonstrate your problem-solving skills and customer service abilities.
✨Tip Number 4
Research the company and its clients to understand their business needs and challenges. This knowledge will allow you to tailor your responses in interviews and show that you're genuinely interested in making a difference for their customers.
We think you need these skills to ace IT Field Technician
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT maintenance and fault diagnosis. Include specific examples of how you've resolved technical issues, particularly with EPOS systems and networks, to demonstrate your expertise.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service skills and ability to communicate effectively. Mention your flexibility regarding hours and locations, as well as your commitment to health, safety, and environmental compliance.
Showcase Problem-Solving Skills: In your application, provide examples of past situations where you diagnosed and resolved IT issues. Highlight your ability to coordinate fixes and liaise with various stakeholders, as this is crucial for the role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for an IT Field Technician.
How to prepare for a job interview at Focus Resourcing Group
✨Showcase Your Technical Skills
Be prepared to discuss your experience with IT maintenance and fault diagnosis. Highlight specific examples of how you've resolved technical issues in the past, especially with EPOS systems and networks, as this will demonstrate your capability to handle the role effectively.
✨Emphasise Customer Service Experience
Since the role involves direct interaction with customers, it's crucial to showcase your customer service skills. Share instances where you successfully communicated complex technical information to non-technical users, ensuring they felt supported and understood.
✨Demonstrate Flexibility and Adaptability
The job requires significant travel and flexibility in hours. Be ready to discuss your previous experiences that required you to adapt to changing schedules or locations, and express your willingness to meet the demands of the role.
✨Prepare Questions for the Interviewers
Having thoughtful questions ready shows your interest in the company and the role. Ask about the team dynamics, the types of challenges you might face, or how success is measured in this position. This not only helps you gauge if the job is right for you but also leaves a positive impression.
